Visitor Terms

Article 1 - Applicability

1.1 These Visitor Terms and Conditions apply to all visitors of MASTERS EXPO, organised by MASTERS HQ B.V.

1.2 MASTERS HQ B.V. will make efforts to ensure that the visit to MASTERS EXPO proceeds well, in reasonableness and fairness, without this leading to an obligation to achieve a result.

Article 2 – Ticket sales, offers and prices

2.1 All offers, programme announcements, communications and price quotations made by MASTERS HQ B.V. and/or by third parties with respect to MASTERS EXPO are non-binding. MASTERS HQ B.V. accepts no liability for evident errors in this information or in the (pre)sale of tickets by third parties.

2.2 The Visitor is obliged to show their ticket upon request to recognisable officials of RAI Amsterdam and/or MASTERS HQ B.V., including upon entry to the fair location.

2.3 Loss, theft or non-use of a ticket is entirely at the Visitor's own expense. No refund will be given in these cases. A ticket once obtained cannot be exchanged.

2.4 Entry may be refused if it appears that the ticket was not obtained via MASTERS HQ B.V. or an authorised point of sale. MASTERS HQ B.V. is not liable for tickets sold by third parties.

Article 3 – Stay at RAI Amsterdam

3.1 During the stay at RAI Amsterdam, the Visitor must behave in accordance with public order, proper morals and the applicable house rules. Instructions from officials of RAI Amsterdam and MASTERS HQ B.V. must be followed at all times.

If a Visitor violates these rules, further access to MASTERS EXPO may be denied without any right to a refund.

3.2 The Visitor is, among other things, prohibited from:

• selling or giving away goods;
• bringing (household) animals;
• bringing dangerous or disturbing objects;
• smoking within RAI Amsterdam.

Bags and items brought along may be checked after permission is given. In case of refusal, access may be denied.

3.3 In special cases, the use of photo, video, audio or communication equipment may be restricted. Equipment may be temporarily taken into custody. If cooperation is refused, access may be denied without a refund.

The Visitor acknowledges that other visitors may take photographs and video recordings during MASTERS EXPO.

3.4 MASTERS HQ B.V. is entitled to make image and sound recordings during MASTERS EXPO. The Visitor hereby grants permission for the use of their portrait or likeness for promotional and editorial purposes, without any claim to compensation.

3.5 For safety reasons, the Visitor must be identifiable. If the face is not visible and the Visitor refuses to show it upon inspection, access may be denied.

3.6 Visitors younger than 18 years of age are only granted access when accompanied by an adult.

3.7 Consuming your own food and drink brought from outside is not permitted. Consumptions are only permitted via the catering points at MASTERS EXPO.

Article 4 – Liability of MASTERS HQ B.V.

4.1 The Visitor's stay at RAI Amsterdam is entirely at their own expense and risk.

4.2 MASTERS HQ B.V. is only liable for damage or injury if such damage is directly and solely the result of intent or deliberate recklessness on the part of MASTERS HQ B.V., and insofar as such damage is covered, or should reasonably have been covered, by its insurance.

Liability is in any case excluded for damage:

• caused by third parties;
• arising from the failure to follow instructions;
• resulting from changes to opening hours or programme;
• caused by other visitors.

4.3 MASTERS HQ B.V. is not liable for damage resulting from force majeure, including but not limited to war, terrorism, riots, government action, strikes, fire, epidemics, pandemics, extreme weather conditions or failure of public transport.

Article 5 – Complaints and claims

5.1 Complaints must be submitted in writing to MASTERS HQ B.V. no later than one (1) month after the visit. Complaints submitted after this period will not be processed.

5.2 Complaints do not give rise to a right to compensation if they relate to:

• programme changes;
• subjective experience of the fair;
• nuisance caused by other visitors;
• maintenance work or technical facilities;
• concurrent events at RAI Amsterdam.

Article 6 – Personal data

Personal data of Visitors will be processed in accordance with the General Data Protection Regulation (GDPR) and the privacy policy of MASTERS HQ B.V.

Article 7 – Force majeure

In the event of force majeure, obligations of MASTERS HQ B.V. will be suspended. If performance is permanently impossible, MASTERS HQ B.V. is entitled to relocate the event or convert tickets to a subsequent edition, without any obligation to provide a refund.

Article 8 – Amendments and other provisions

8.1 MASTERS HQ B.V. reserves the right to amend these Visitor Terms. The most recent version shall always apply.

8.2 The applicability of these terms does not affect the possible applicability of house rules and terms and conditions of RAI Amsterdam.

Article 9 – Health and safety measures

MASTERS HQ B.V. is entitled to take additional health and safety measures if deemed necessary in the interest of the safety of visitors, exhibitors and staff, including measures arising from government guidelines.

If a Visitor displays visible health complaints that pose a risk to others, access may be refused or the Visitor may be removed without any right to a refund.