Terms and Conditions MASTERS EXPO 2023

Article 1 - Definitions.

In these MASTERS EXPO General Conditions of Exhibition Participation (hereinafter referred to as 'Conditions'), 'Exhibition' means: MASTERS EXPO; 'Organiser: MASTERS HQ.', 'Exhibitor': any natural or legal person with whom the Organiser negotiates the establishment of an Agreement; 'Agreement': the agreement concluded between the Organiser and Exhibitor regarding participation in the Exhibition, as well as any amendment or addition thereto; 'Exhibition Space': Amsterdam RAI complex, Europaplein, Amsterdam.

Article 2 - Applicability.

These Conditions form part of the Agreement and apply to all related (legal) acts between Organizer and Exhibitor. The applicability of any specific or general terms and conditions or stipulations of Exhibitor or third parties is expressly rejected by Organizer.

Article 3 - General

The Fair will take place on December 7, 8, 9, 10 and 11, 2023 at the Amsterdam RAI, Europaplein, Amsterdam. On Thursday, December 7, the Fair will be open from 12:00 to 20:00. On Friday, December 8, the Fair will be open from 12:00 to 20:00, Saturday, December 9 from 12:00 to 20:00 (VIP DAY), Sunday, December 10 from 11:00 to 20:00 and Monday, December 11 from 12:00 to 18:00. Organizer has the right to unilaterally adjust opening hours times.

Article 4 - Formation of agreement

An Agreement is established only if and to the extent that Organizer accepts in writing an application by Exhibitor for participation in the Fair. Organizer expressly reserves the right to refuse participation in the Fair after registration, without giving reasons and without any claim for the registrant arising therefrom.

Article 5 - Obligations of Organization

The Organizer will take care of the preparation and organization of the Fair, the provision of publicity concerning the Fair, the rental of the Exhibition Space, security, the presence of a secretariat and the provision of standard booth spaces. Only the Organizer assigns to the Exhibitor a booth space in the Exhibition Space, taking into account as much as possible the wishes of Exhibitor. Organizer reserves the right to allocate to Exhibitor a larger or smaller booth space than requested for allocation of which Exhibitor has requested, without any claim of Exhibitor arising therefrom.

Article 6 - Obligations of Exhibitor

Exhibitor shall pay the participation fee in accordance with the relevant provisions of Article 11. Exhibitor shall set up and break down the rented stand space in good time in accordance with the relevant provisions of Article 7. Exhibitor shall use the stand space allocated to him exclusively for exhibition purposes; supervise his stand or have it supervised during the opening hours of the Fair; within the allocated stand space, not exhibit goods under the name of third parties and/or display and/or distribute the promotional materials of third parties; outside the allocated stand space, not exhibit, carry out promotional activities and/or trade in the broadest sense of the word in any way whatsoever; comply with the instructions of the Organiser and its staff and security personnel. Exhibitor shall ensure that the set-up of the booth and the goods and services exhibited by it are in compliance with all relevant laws and regulations, including, among others, applicable fire safety regulations, municipal ordinances and domestic regulations of the Exhibition Hall.

Organizer reserves the right to instruct Exhibitor, if necessary, to change the layout of its booth, either in the interests of the Fair or because of the aforementioned laws and regulations. Organizer is entitled, if necessary, to have changes to the booth made by the booth construction company contracted by Organizer. Exhibitor is responsible for the additional costs thereof. Exhibitor is responsible for the conduct of all persons appointed by it or working under its supervision. Organizer is entitled to remove from the Exhibition Area anyone who endangers or threatens to endanger order and peace, or who violates generally accepted standards of decent behavior and good manners, all at the sole discretion of Organizer.

Organizer and its staff and members of the security service shall have free access to all stand spaces at all times in order to carry out checks or activities in the interests of the Fair. If, during or before the Fair, reasonable doubt arises regarding the origin or ownership of an object, the Exhibitor undertakes to have the object in question stored in a closed space designated by the Organizer in order to obtain definitive proof of its origin or ownership. In such a case the Exhibitor shall lend its full cooperation in order to limit unwelcome publicity for the Fair and/or the Organizer as much as possible.

Article 7 - Time schedule for construction / disassembly

The Exhibit Hall will be open for building and setting up booths, as well as bringing in exhibit materials for free construction on Monday, December 5 from 8:00 a.m. - 8:00 p.m., Tuesday, December 6 from 8:00 a.m. - 8:00 p.m. and Wednesday, December 7 from 8:00 a.m. - 8:00 p.m., unless otherwise arranged. Uniform construction starts Wednesday, December 6. Booths must be fully constructed and furnished by 9:00 a.m. on Thursday, December 7, 2023. Removal of exhibition materials as well as dismantling and disposal of the stands should be done on Monday, December 11, 2023 from 18:45 to 00:00. And Tuesday, December 12, 2023 from 8:00 a.m. to 8:00 p.m. for free construction only, unless otherwise agreed upon. If Exhibitor fails to meet the above deadlines, Organizer reserves the right to take appropriate measures, including, inter alia, denial of participation in the Exhibition and dismantling and disposal of the stand at Exhibitor's expense. Construction times may be changed by Organizer without giving reasons.

Article 8 - Cancellation by Organizer.

Organizer may for weighty reasons, at its discretion, cancel, relocate and/or postpone the Exhibition, by means of a verbal and/or written notice and/or communication to Exhibitor. In the event of relocation and/or postponement, Exhibitor shall be bound by this. Organizer is in no way liable for any damage suffered and to be suffered by Exhibitor and/or third parties as a result of the cancellation, relocation and/or postponement. In the event of cancellation, Organizer will not refund to Exhibitor the participation fees already paid by Exhibitor at the time of cancellation. In the event of force majeure, the provisions of Article 15 shall apply and the Exhibitor shall not be entitled to a refund of participation fees already paid. Organizer advises Exhibitor to ensure that a cancellation clause is included in its own insurance policy.

Article 9 - Cancellation by Exhibitor.

Exhibitor has until six months before construction of the Fair, June 5, 2023, the right to cancel its participation in the Fair, giving concrete reasons unless otherwise agreed in writing. In this case, 50% of the total participation fee must be paid to Organizer by Exhibitor. For cancellation up to four months before construction of the Fair, August 5, 2023, 75% of the total participation fee must be paid by the Exhibitor. For cancellation up to 1 month before construction of the Fair, November 4, 2023, 100% of the total participation fee must be paid by Exhibitor. For cancellation after November 4, 2023, 125% of the total participation fee must be paid to Organizer by Exhibitor. The 125% cancellation fee represents the costs already incurred by the Organizer and the costs still to be incurred as a result of the cancellation. In the event of cancellation, the cancellation fee must be paid immediately with a maximum payment period of 14 days. The above also applies to multi-year contracts. The cancellation fee is calculated based on the sum of all years.

Article 10 - Prices

All prices and other rates of organizer are expressed in euros and are exclusive of sales tax (VAT). The participation fee includes the costs of the stand space, the rental of the exhibition space and extras agreed upon in writing. Not included in the participation fee are other costs such as transport, loading, unloading and placing of the exhibitor's materials; travel and accommodation costs of the stand crew; extra furnishing of the stand with, for example, furniture, showcases, decorations and extra lighting. Organizer is entitled to pass on the increase of cost price factors to exhibitor by means of a rate increase. If such a rate increase is passed on within one month of concluding an agreement, the exhibitor has the right to terminate the agreement with immediate effect.

Article 11 - Payment

Along with the written confirmation of participation, exhibitor will receive a written confirmation of the payment arrangements made. Exhibitor shall expressly comply with the agreements made. This invoice must be paid within fourteen days of the invoice date. If registration is made less than six weeks before the opening of the Exhibition, exhibitor will receive an invoice for the full participation sum at the same time as the written confirmation of participation. The exhibitor shall pay the participation fee within five days and the participation fee shall be credited to the organizer's account within five days.

If the full participation fee is not credited to the account of organizer one month before construction of the Fair, November 4, 2023, payment of 125% of the participation fee must still be paid and participation will be excluded.

All amounts due to Organizer must be paid without discount, deduction or set-off. Exhibitor has no further right to suspend any payment obligation to Organizer. Organizer is entitled to deny exhibitor access to the Fair until full payment has been made by exhibitor. By expiry of the payment term, exhibitor is automatically in default. Exhibitor shall owe default interest on all amounts not paid at the latest one month, November 4, 2023, prior to the construction of the Exhibition, from that day, at the rate of 1% per month, to be calculated until the day of full payment, whereby a part of the month shall be calculated as a full month. Each time at the end of a year the amount on which the interest is calculated shall be increased by the interest due over that year. If exhibitor is in default vis-à-vis organizer, he is obliged to fully compensate organizer for the extrajudicial and judicial costs. The extrajudicial costs to be reimbursed by the exhibitor will be at least 15% of the unpaid amount, with a minimum of € 200. This provision can also be invoked when organizer has only sent or has had sent a single reminder, notice of default and/or reminder.

Article 12 - Liability of Organizer.

Organizer accepts no liability for damages arising in any way from any act or omission of Organizer and/or its subordinates or third parties under its supervision during construction, dismantling and running of the Exhibition, or otherwise related to the Exhibition. The foregoing includes in particular loss, theft or damage of exhibitor's or third parties' materials; damage as a result of power cuts, power fluctuations and interruption of heating and lighting; any injury suffered or inflicted on the exhibitor or third parties in the context of the Exhibition; consequential damage suffered by the exhibitor or third parties, including damage caused by delay, trading loss, financial loss and immaterial damage. Neither is the organizer liable for the content of the message which is spread by the exhibitor during the Exhibition.
In the unlikely event that the organizer is held liable, the liability of the organizer towards the exhibitor will be limited to a maximum of ten percent of the agreed participation fee.

Article 13 - Liability of Exhibitor.

Exhibitor shall be liable for all damage arising in any way from any act or omission by Exhibitor and/or its subordinates or third parties under its supervision during construction, dismantling and running of the Exhibition, or otherwise related to the Exhibition. The foregoing in particular includes damage caused to stand materials and/or injury caused to persons during the aforementioned period in the exhibition area.

If an Exhibitor has signs of cold symptoms or elevation up to 38 degrees Celsius or fever, Organizer is entitled to refuse the Exhibitor or remove the Exhibitor from the show without consultation. 

Article 14 - Indemnification

Exhibitor shall indemnify the organizer against claims from third parties for whatever reason, including compensation for damage, costs or interest. More particularly the exhibitor indemnifies the organizer against all claims of third parties relating to the use by the organizer of text and/or visual material provided by the exhibitor, including claims of third parties concerning (alleged infringement of) intellectual property rights and/or advertising regulations. The exhibitor also indemnifies the organizer against all claims by third parties, on whatever grounds, relating to loss, theft or decrease in value of goods and/or damage and/or injury inflicted on persons in connection with the exhibition.

Article 15 - Force majeure

If due to a non-attributable failure, Organizer is unable to comply with its obligations to exhibitor, the performance of that obligation will be suspended for the duration of the force majeure situation. By force majeure in any case is meant every circumstance independent of the will of the organizer, as a result of which the performance of her obligations to the exhibitor is wholly or partly prevented, or as a result of which the performance of her obligations cannot reasonably be required of the organizer, regardless of whether the circumstances could be foreseen at the time of the conclusion of the Agreement. Such circumstances shall in any case include: states of emergency (such as extreme weather conditions, fire and lightning strikes), strikes, diseases, epidemics and pandemics, non-performance by suppliers on whom Organizer is dependent in the performance of the Agreement (including the operator of the Exhibition Hall and the stand construction company), burglary, telecommunication failures and/or in connection with any instructions of authorities competent in the matter. If the force majeure situation lasts longer than thirteen months, both parties have the right to dissolve all or part of the Agreement by registered letter, to the extent justified by the force majeure situation. Organizer will then refund 50% of the participation fee to the Exhibitor.

Article 16 - Insurance

Materials of exhibitor and third parties, as well as transport, delay, loss, theft, damage and depreciation thereof, personal injury and consequential damage are not covered by organizer's insurance and organizer is not liable for this. Organizer strongly advises exhibitor to take out the necessary insurance for this himself.

Article 17 - Default / dissolution

Should the exhibitor fail to comply properly or timely with any obligation which may arise for him from the contract, he shall be in default without notice of default and the organizer shall be entitled to suspend the performance of the contract until compliance by the exhibitor has been sufficiently secured; and/or to dissolve the contract in whole or in part without refund of certain invoices. In case of (provisional) suspension of payment, bankruptcy, cessation or dissolution of the exhibitor's company, the agreement with exhibitor will be legally dissolved.

Article 18 - Partners at the booth

Exhibitor must request prior written permission from the organizer for participating parties at the booth, including partners and suppliers. This applies to any party visibly present with logo or other naming and other presence in the broadest sense of the word. Organizer reserves the right to assess per party whether permission will be granted. This will be announced in writing in advance. If the exhibitor has not requested prior permission from the organizer for participating parties, the exhibitor risks that these parties will be removed from the stand. The exhibitor also risks a fine of € 1500,- per party that has not been reported. Without written permission from Organizer, participation of third parties unknown to Organizer is not allowed at all.

Exhibitor must report all caterers at their booth to Organizer. Caterers must provide a valid HACCP form to Organizer prior to construction of the Exhibition.

Article 19 - Amendments and supplements.

Amendments and supplements to any provisions in an agreement and/or terms and conditions are only valid if they are recorded in writing by Organizer and only apply to the agreement in question.

Article 20 - Transfer of rights

Organizer is at all times allowed to transfer the rights resulting from the contract to third parties. Exhibitor shall be entitled to do so only after prior written consent of organizer.

Article 21 - Execution

Exhibitor is responsible for the complete construction and furnishing of the stand. In case of free construction, a contiguous wall adjacent to the aisle is only allowed provided that 50% of the entire width of the wall remains open, with a maximum of 4 meters in length (deviations only after written permission from the organization).

Walls higher than three meters and adjacent to other stands must also be fully finished on the outside.
Truss (constructions) up to and including a height of 4 meters should be fully encased with hard material at all times. Water and electricity should be requested from RAI Amsterdam -Exhibitor Services. They will invoice the exhibitor directly.

Music / sound (DJs, tape music, live musician etc.) at the booth is not allowed. Sound for product presentations must be requested separately from the organization. The exhibitor must at all times follow the instructions of the organization; in case of violation of the regulations, the organization reserves the right to close the booth irrevocably.  

The complete booth design (including any artist plan) must be submitted to the MASTERS EXPO technical producer by October 17, 2023.

Article 22 - Applicable law and competent court

These terms and conditions as well as the agreement are governed by Dutch law. All disputes arising from an agreement or these terms and conditions shall, to the extent not otherwise required by mandatory law, be settled by the competent court in Amsterdam.

General Conditions MASTERS EXPO 2023

Clause 1 - Definitions.

In these General Conditions for participation in MASTERS EXPO (hereinafter referred to as 'Conditions') the following terms are given to have the following meanings: Fair: MASTERS EXPO, Organiser: MASTERS HQ., Exhibitor: any natural or legal person with whom the Organiser negotiates the conclusion of an Agreement, Agreement: the agreement concluded between Organiser and Exhibitor for participation in the fair and any amendments or additions to that agreement, Exhibition Venue: Amsterdam RAI complex, Europaplein, Amsterdam.

Clause 2 - Applicability.

These Conditions constitute part of the Agreement and apply to all related (legal) negotiations between Organizer and Exhibitor. Organizer expressly rejects the applicability of any of the Exhibitor's or any third party's specific or general conditions or stipulations.

Clause 3 - General

The fair will be held on 7, 8, 9, 10 and 11 December 2023 in the Amsterdam RAI, Europaplein, Amsterdam. Thursday 8 December the fair will be open from 12.00 to 20.00. The fair is open from 12.00 to 20.00 hours on Friday 9 December, from 12.00 - 20.00 hours on Saturday 10 December (VIP Day). From 11.00 - 20.00 hrs on Sunday 11 December and from 12.00 - 18.00 hrs on Monday 12 December. Organizer has the right to unilaterally adjust the opening hours.

Clause 4 - Conclusion of an Agreement.

An Agreement is only concluded if and insofar as Organiser accepts a registration by Exhibitor for participation in the fair in writing. Organiser expressly reserves the right to refuse participation in the fair after registration without giving any reason and without the registrant being able to derive any rights from such refusal.

Clause 5 - Obligations of the Organization.

Organiser shall take care of the preparation and organization of the fair, publicity for the fair, the rental of the Exhibition Venue, security, the presence of a secretarial office and the supply of standard stand areas. Only Organiser shall allocate Exhibitor a booth area in the Exhibition Venue, considering the Exhibitor's wishes as far as possible. Organiser reserves the right to allocate Exhibitor a larger or smaller stand area than Exhibitor has requested, without Exhibitor deriving any rights from such allocation.

Clause 6 - Obligations of the Exhibitor.

Exhibitor shall remit the participation fee in accordance with what is defined in that respect in Clause 11. Exhibitor shall furnish and decorate the rented stand area promptly and dismantle it in accordance with what is defined in that respect in clause 7. Exhibitor shall use the allocated stand area solely for exhibition purpose, shall supervise or arrange supervision of his stand during the opening hours of the fair, shall not exhibit any goods at the allocated stand area under the name of third parties and / or display or distribute promotional materials of third parties, shall not exhibit or organise any promotional activities or conduct any business in the broadest sense of the words outside the allocated stand area and shall follow the instructions of Organiser and its staff and the security personnel. Exhibitor shall ensure that the furnishing and decoration of the stand and the goods and services exhibited are in accordance with all relevant laws and legislation, including the applicable fire regulations, municipal bye-laws and the house rules of the Exhibition Venue.

Organiser reserves the right to instruct Exhibitor, if necessary, to change the furnishing and/or decoration of his stand either in the interest of the Fair or due to the aforementioned law and legislation. Organiser is entitled, where necessary, to have changes made to the stand by the stand building firm contracted by Organiser. Exhibitor is responsible for any associated costs. Exhibitor is responsible for the conduct of all persons appointed by him or working under his supervision. Organiser is entitled to remove anyone from the Exhibition Venue who is disturbing the order and peace or threatening to do so or exceeding the generally accepted bounds of respectable behaviour and good manners, the definition of such being solely at the discretion of Organiser.

Organiser and its staff and members of the security service have free access to all stand areas at all times to exercise control or carry out work in the interests of the fair. If, during or before the fair, any reasonable doubt arises as to the origin or ownership of any object, Exhibitor undertakes to allow the object in question to be stored in an enclosed area designated by Organiser to determine the origin or ownership of such object. In such a case, Exhibitor shall cooperate fully in limiting any unwelcome publicity for the fair and/or Organizer as far as possible.

Clause 7 - Construction / dismantling time schedule.

The Exhibition Venue is open for constructing and setting up stands and bringing in exhibition materials for free construction on Monday 4 December 2023 from 08.00 to 20.00 hours, Thursday 6 December from 8.00 to 20.00 hours and Wednesday 7 December from 8.00 to 20.00 hours unless otherwise agreed. Uniform construction starts at Wednesday 6 December. The stands must be fully furnished and decorated by Thursday 7 December 2023 at 09.00 hours. Removal of the exhibition materials and dismantling of the stands must be carried out on Monday 11 December 2023 from 18.45 hours till 00:00. And Tuesday, December 12, 2023 from 8.00 till 20.00 hours only for free construction, unless otherwise agreed. Should Exhibitor fail to comply with the aforementioned times, then Organizer reserves the right to take appropriate measures, including cancellation of participation in the fair and dismantling and removing the stand at the cost of Exhibitor. Build times can be changed by Organiser without giving any reason.

Clause 8 - Cancellation by Organizer.

Organizer has the right to cancel, relocate and / or postpone the Fair by informing Exhibitor by means of verbal and / or written cancellation and / or notification for important reasons, at the discretion of Organizer. In the event of relocation and / or postponement, Exhibitor is bound by this. Organiser is not liable in any way for any damages suffered by Exhibitor and / or third parties as a result of the cancellation, relocation and / or postponement. In the event of cancellation, Organiser shall not refund Exhibitor any participation fees already paid by Exhibitor at the time of cancellation. In the event of force Majeure, what is defined in clause 15 applies and Exhibitor cannot claim any refund of participation fees already paid. Organiser advises Exhibitor to ensure that a cancellation clause is included in his own insurance.

Clause 9 - Cancellation by Exhibitor.

Exhibitor has the right to cancel his participation in the fair up to six months before the setup of the fair, June 5, 2023, giving his reasons unless otherwise agreed in writing. In this case, Exhibitor shall pay Organiser 50% of the total participation fee. In the event of cancellation within four months of the setup of the fair, 5 August 2023, the Exhibitor shall pay 75% of the total participation fee. Cancellation till 1 month before the event, 4 November 2023, Exhibitor shall pay Organiser 100% of the total participation fee. Cancellation after 4 November 2023, the Exhibitor shall pay 125% of the total participation fee. The cancellation fee of 125% represents the costs already incurred and to be incurred as a result of the cancellation. Upon cancellation, the cancellation fee must immediately be paid with a maximum payment period of 14 days. The above also applies to multi-year contracts. The cancellation fee is calculated based on the sum of all years.

Clause 10 - Prices

All Organizers prices and other rates are expressed in Euros and exclusive of turnover tax (VAT). The participation fee includes the costs of the stand area, the rental of the Exhibition Venue and extras agreed in writing. The participation fee does not include other costs such as transport, loading, unloading and installing Exhibitor's materials, travel and accommodation expenses for the stand personnel, or extra fitting out of the stand with furniture, display cases, decoration or extra lighting, for example. Organizer is entitled to charge Exhibitor for increases in cost price factors, for example, by means of an increase in rates. If such a rate, increase is charged within one month of concluding an agreement Exhibitor is entitled to dissolve the agreement immediately.

Clause 11 - Payment

Along with the written confirmation of participation, Exhibitor will receive a written confirmation of the payment agreements made. Exhibitor shall strictly observe the agreements made. The invoice must be remitted within fourteen days of the invoice date. If registration takes place less than six weeks before the opening of the fair, then Exhibitor will receive an invoice for the entire participation fee at the same time as written confirmation of participation. Exhibitor shall remit the participation fee within five days whereby the participation fee must be credited to Organiser's account within five days. If the entire participation fee has not been credited to Organiser's account one month before setup of the fair, 4 November 2023, then payment is still due, but participation is ruled out. All amounts due to Organiser must be remitted without discount, withholding or deduction. Exhibitor has no right to suspend any obligation to pay Organiser. Organiser is entitled to refuse Exhibitor access to the fair until Exhibitor has made full payment. On expiry of the payment period Exhibitor is automatically in default. Default interest is payable by Exhibitor on all amounts not paid by one month before setup of the fair, 4 November 2023, from that day at 1% per month, calculated up to the day of full payment whereby part of a month is calculated as a full month. Each year, at the end of the year, the amount on which the interest is calculated will be increased by the interest owed for that year. If Exhibitor is in default in respect of Organiser he is obliged to pay Organiser all costs incurred both in and out of court in full. The costs incurred out of court payable by Exhibitor amount to at least 15% of the amount remaining unpaid, with a minimum of € 200 each time. This condition can be invoked even if Organiser has only had to send a single reminder, notification of default or demand or instruct a third party to do so.

Clause 12 -Organizer' liability

Organiser does not accept any liability for damage ensuring in any way from any acts or emissions on the part of Organiser or its subordinates or third parties under its supervision during the setup, dismantling or duration of the fair or in any other way connected to the fair. The aforementioned includes, in particular, loss, theft or damage of materials belonging to Exhibitor or third parties, damage as a result of power cuts, variations in current or interruptions in the heating or lighting, any injury sustained by Exhibitor or third parties within the context of the fair, resulting damage suffered by Exhibitor or third parties, including losses due to delays, trading losses, financial loss and immaterial damage. Neither is Organiser liable for the content of the message expressed by Exhibitor during the fair. Should the Organiser nevertheless be held liable then Organiser's liability towards Exhibitor is limited at all times to a maximum of ten percent of the amount of the agreed participation fee.

Clause 13 -Exhibitor's liability
Exhibitor is liable for all damage ensuring from any act or emission on the part of Exhibitor or his subordinates or third parties under his supervision during the setup, dismantling and duration of the fair or in any way connected with the fair. The above includes, in particular, any damage caused to stand materials and injury sustained by persons during the aforementioned period in the Exhibition Venue. If an Exhibitor has any signs of cold symptoms or elevation up to 38 degrees Celsius or fever, Organizer is entitled to refuse or remove the Exhibitor from the show without consultation.

Clause 14 - Indemnification

Exhibitor indemnifies Organiser against any claims by third parties including remuneration of losses, costs or interest. More particularly, Exhibitor indemnifies Organiser for all claims by third parties in respect of the use by Organiser of any text or image material supplied by Exhibitor, including claims by third parties in respect of (alleged infringement of) intellectual property rights and / or regulations with regard to advertising. Exhibitor also indemnifies Organiser against all claims by third parties whatsoever in respect of loss, theft or depreciation of goods and/or damages or injury sustained by persons connected in any way with the fair.

Clause 15 - Force Majeure

If Organizer is unable to fulfill its obligations towards Exhibitor due to a non-attributable shortcoming, compliance with that obligation will be suspended for the duration of the force majeure. Force Majeure is given to mean, in any event, any circumstance independent of Organiser's will that obstructs the fulfilment of its obligation towards Exhibitor either partly or entirely, or due to which fulfilment of its obligations cannot reasonably be demanded of Organiser, regardless of whether the circumstances could have been foreseen at the time of concluding the Agreement. Such circumstances include, in any event: states of emergency (such as extreme weather conditions, fire and lightning strike), strikes, diseases, epidemics and pandemics, non-compliance by suppliers on whom Organiser is dependent for execution of the Agreement (including the operator of the Exhibition Venue and the stand building company), burglary, telecommunication breakdowns and/or in connection with any instruction from relevant authorities. If the force majeure persists for longer than thirteen months, then both parties have the right to dissolve the Agreement entirely or partially by registered post insofar as the force majeure situation justifies as much. The Organizer will then refund 50% of the participation fee to the Exhibitor.

Clause 16 - Insurance

Organizer's insurance does not cover materials belonging to Exhibitor and third parties as well as transport, delays, loss, theft, damage and depreciation thereof, personal injury and consequential loss and organizer is not liable for this. Organizer expressly advises Exhibitor to conclude the necessary insurances himself.

Clause 17 - Default / dissolution

If Exhibitor fails to fulfil any obligation ensuing from the Agreement properly or on time, then he is deemed to be in default without notice of default and Organiser is entitled to suspend execution of the Agreement until fulfilment by Exhibitor has been sufficiently ensured and / or dissolve the Agreement partially or entirely without refund of any payments. In the event of (temporary) moratorium on payment, bankruptcy, closure or dissolution of Exhibitor's company, the Agreement with Exhibitor will be legally deemed dissolved.

Clause 18 - Partners at the booth

Exhibitor must request prior written permission from the organizer for participating parties on the stand, including partners and suppliers. This applies to every party that is visibly present with a logo or other name and other presence in the broadest sense of the word. Organizer reserves the right to assess per party whether permission is granted. This will be made known in writing in advance. If the exhibitor has not requested permission from the organizer in advance for participating parties, the exhibitor risks that these parties will be removed from the stand. The exhibitor also risks a fine of €1,500,- per party that has not been reported. Without written permission from the organizer, participation of third parties unknown to the organizer is not permitted at all.

Exhibitor must report all caterers on their stand to Organizer. The caterers must submit a valid HACCP form to Organizer for setting up the Fair.

Clause 19 - Amendments and additions.

Amendments and additions to any of the conditions in an Agreement and / or Conditions are only valid if laid down by Organizer in writing and only apply to the Agreement in question.

Clause 20 - Transfer of rights

Organizer is entitled at all times to transfer the rights ensuing from the Agreement to third parties. Exhibitor is only entitled to do so after prior written consent from Organizer.

Clause 21 - Implementation

The exhibitor shall be responsible for the complete construction and furnishing of the stand. In the case of free stand construction, a continuous wall adjacent to the aisle is only permitted on condition that 50% of the entire width of the wall remains open, with a maximum of 4 metres in length (deviations only after written permission from the organization).

Walls higher than three meters and adjacent to other stands must also be completely finished on the outside.

Truss (constructions) up to and including a height of 4 meters should at all times be fully packed with hard material. Water and electricity must be requested from RAI Amsterdam -Exhibitor Services. They will invoice the exhibitor directly.

Music/sound (DJs, tape music, live musician etc.) is not allowed on the stand. Sound for product presentations must be requested separately from the organization. The exhibitor must at all times follow the instructions of the organization; in case of violation of the regulations, the organization reserves the right to irrevocably close down the stand. 

The complete booth design (including any plan for artists) must be submitted to the technical producer of MASTERS EXPO no later than October 17, 2023.

Clause 22 - Applicable law and competent court

These Conditions and the Agreement are governed by the law of the Netherlands. Any disputes as a result of an Agreement or these Conditions shall be settled, insofar as not otherwise imperatively prescribed by law, by the competent court of Amsterdam.

GENERAL TERMS AND CONDITIONS MASTERS COMPANY

1. Definitions
   • Member: the natural or legal person who places an Order with MASTERS HQ either directly or through the mediation of a Media Agency;
   • Membership: any agreement between MASTERS HQ. and Member or Media Agency, entered into regarding the provision of Services mentioned in the Membership Contract;
   • Membership Contract; the contract entered into between MASTERS HQ. and the Member and/or Media Agency regarding Membership: MASTERS COMPANY or PREMIUM MASTERS COMPANY or ELITE MASTERS COMPANY or ROYAL MASTERS COMPANY;
   • Plaque: an announcement;
   • MASTERS MAGAZINE: The MASTERS book/magazine;
   • Listing: company information, description, contact information and image for the benefit of a Member;
   • MASTERS DAILY PAPER: daily digital newsletter sent from MASTERS HQ...;
   • Advertorial: advertising statement or message of an editorial and commercial nature;
   • MASTERS COMPANY: a Member of the MASTERS COMPANY 300;
   • MASTERS ADVISORY BOARD: persons selected by the CEO of MASTERS HQ. who are employed by MASTERS HQ. or by relations of MASTERS HQ;
   • MASTERS EXPO; the world's most exclusive business fair;
   • MASTERS & MASLOW; knowledge event during MASTERS EXPO
   • Menu card; Overview of all opportunities within MASTERS HQ...;
   • Participant Pass: entrance pass for MASTERS EXPO
   • General Terms and Conditions: these MASTERS COMPANY 300 General Terms and Conditions;
   • Services: the services to be provided by MASTERS HQ. to Member based on the Assignment;
   • Digital Services: the services to be provided by MASTERS HQ. online;
   • Reinstatement: any subsequent provision of a Service related to the same Entry;
   • Submission Date: deadline by which MASTERS HQ. will accept still-print-ready Material from Member for a specific placement;
   • Media Agency: the natural or legal person who, professionally or commercially under a Member's mandate or power of attorney, enters into a Membership Contract with MASTERS HQ. and, as such, accepts the applicability of these General Terms and Conditions also for itself;
   • Assignment: the order to provide Services;
   • Client: Member and or the Media Office;
   • Parties: Client and MASTERS HQ. together;
   • Membership Fee: the net fee payable by the Client after deduction of discounts, for the Services provided excluding production costs;
   • MASTERS HQ.: the following companies belonging to MASTERS HQ: MASTERS HQ., established in Amstelveen and having its office in (1182 AL) Amstelveen, at Amstelzijde 87, registered with the Chamber of Commerce in Amsterdam under 57446601,
   • Closing Date: deadline by which MASTERS HQ. is still accepting Orders from Member for specific Services to be provided;
   • Website: a website, mobile website, application or other digital medium offered by MASTERS HQ. that MASTERS HQ. owns and/or operates;

2. Applicability

• These Terms and Conditions apply to all Membership Contracts between MASTERS HQ. and Client, the manner of their formation and execution. These Terms and Conditions are therefore an integral part of the Membership Contract between MASTERS HQ. and Client.
• MASTERS HQ. has the right to unilaterally amend these General Terms and Conditions. Client will be informed in advance in writing of substantial changes to the General Terms and Conditions. The amendments to the General Terms and Conditions shall apply to already existing Membership Contracts. By giving new Engagements (including Reinstatements) by the Client after amendments to the General Terms and Conditions, the Client is deemed to have accepted these amendments.
• Deviation from these Terms and Conditions may only be made by written agreement between MASTERS HQ. and the Client.
• MASTERS HQ. explicitly rejects the application of any (general) Terms and Conditions used by the Client.
• In the event of any conflict between the provisions of these Terms and Conditions, the Membership Contract and/or any other Terms and Conditions referred to in these Terms and Conditions, the following order of precedence shall apply between them. The Membership Contract prevails over the General Terms, which in turn prevail over any other Terms declared applicable.

3. Offer and creation
   • The Membership Contract is established by written acceptance by the Client of a written contract provided by MASTERS HQ. or by oral acceptance.
   • MASTERS HQ. may, at the request of the Client, provide a written quotation for the provision of Services. The quotation shall be valid for the period specified in the quotation. If no term is specified in the quotation, the quotation will be valid for fourteen (14) days.
   • MASTERS HQ. may, at the request of the Client, grant an Option on the provision of a Service. MASTERS HQ. is entitled to cancel granted Options at any time without giving reasons.
   • The ability to purchase Services related to special positions in a MASTERS MAGAZINE or MASTERS DAILY PAPER is limited and may vary from issue to issue.
   • Services in which special colors, such as gold and silver, among others, are incorporated in the Listing are possible only upon request and exceptionally. Separate rates apply for special colors.
   • A Membership contract is established only if the Member has been nominated by a MASTERS COMPANY or invited by MASTERS HQ. and after approval by the MASTERS ADVISORY BOARD.
   • A maximum of 300 Members can receive the MASTERS COMPANY designation. These 300 Members fall under four levels: MASTERS COMPANY or PREMIUM MASTERS COMPANY or ELITE MASTERS COMPANY or ROYAL MASTERS COMPANY.

4. Delivery requirements
   • If the Client does not supply MASTERS HQ. with timely, properly reproducible, incomplete Material and/or Material unsuitable for the reproduction method of the medium in question, MASTERS HQ. is entitled to charge the Client for any additional costs caused by this.
   • The Material must be in the possession of MASTERS HQ. before the Submission Date set by MASTERS HQ. for the MASTERS MAGAZINE or MASTERS DAILY PAPER in question. MASTERS HQ. reserves the right not to consider and/or place Material which comes into the possession of MASTERS HQ. after the Submission Date, without prejudice to its right to reimbursement of Placement Costs and any production costs incurred, or its right to charge additional costs if placement can be made.
   • Material should be submitted via materiaal@mastershq.nl as a digital file manufactured to the specifications listed in the brochure.
   • MASTERS HQ. exercises the usual care with respect to the Material made available by the Customer. MASTERS HQ. accepts no liability for damage resulting from the use or shipment of such Material, except in cases of gross fault or negligence.

5. Rejection/suspension
   • MASTERS HQ. is at all times entitled to refuse a Mention in the event of technical objections, disapproval of the content, nature, purport or form of the stated Mention and also in the event of reasons of principle in connection with the MASTERS MAGAZINE or MASTERS DAILY PAPER in which the Mention is to be placed or other serious reasons on the part of MASTERS HQ.
   • MASTERS HQ. additionally reserves the right to refuse the Mention if the conflict with laws and regulations (Article 6) and failure of MASTERS HQ. to receive the Material in a timely manner. (Article 4). Refusal to provide the Services on the above grounds (Article 5.1 and this Article 5.2) shall not affect the Client's obligation to pay for the agreed Services (Placement Costs and any production costs incurred).
   • In the event that the Customer does not, does not timely or does not adequately comply with one or more of the Conditions stated in these MASTERS COMPANY 300 Conditions or agreed with MASTERS HQ., MASTERS HQ. is entitled - without prejudice to its right to compensation or fulfillment, at its option - to suspend the performance of the Services for as long as this failure to fulfill the obligations continues, or to terminate the Membership Contract in whole or in part without being liable for any compensation.

6. Warranty/ indemnification by Principal.

• Client guarantees that the Mention(s) submitted to MASTERS HQ. comply with laws and regulations. MASTERS HQ. has the right to refuse the Services including placement of the Mention(s) that do not comply with the aforementioned laws and regulations. Client shall in such case remain liable to MASTERS HQ. to pay for the contracted listing space.
• The Client indemnifies MASTERS HQ. as well as third parties working for it, for all damage and/or claims of third parties related to or arising from: (a) the use of the Services by the Client/Member; and (b) the actions and/or omissions of the Client/Member in violation of the provisions of the Membership Contract and these General Terms and Conditions. The Client additionally indemnifies MASTERS HQ. and third parties working for it in the above cases for costs, damages and interest arising as a result. This indemnification and compensation shall apply, inter alia, to any claims by third parties in connection with infringements or alleged infringements of the copyright of such third parties, including, inter alia, the European Central Bank with respect to banknotes.
• If the Listing submitted contains (a reference to) a game of chance organized by Member, Member must comply with the Games of Chance Act and the Promotional Games of Chance Code. In that case, Member is also liable for the payment of gambling tax and indemnifies MASTERS HQ. in this regard for claims of the Tax Authorities.

7. Execution Assignment Obligations MASTERS HQ.

• MASTERS HQ. shall provide the Services subject to the provisions of the Engagement. MASTERS HQ. undertakes to perform the arrangements in the Assignment to the best of its ability.
• MASTERS HQ. reserves the right to suspend the provision of Services to the Client in whole or in part, in the event that the Client is culpably in breach of any obligation under the Membership Contract, including breach of the obligations set out in this Article 7 of these General Terms and Conditions. MASTERS HQ. is entitled to charge the Client any costs it incurs in connection with the suspension of the provision of its Services.
• MASTERS HQ. strives to reproduce the submitted Material as accurately as possible, but cannot guarantee exact reproduction when providing Services. Client must allow for the possibility of printing and color variations. If the Client has a complaint about the reproduction quality, a proof will be produced by the printing company, on behalf of MASTERS HQ. Only this proof serves as a starting point to assess the reproduction quality.
• MASTERS HQ. is entitled to move Services reserved for a particular edition of MASTERS MAGAZINE to a subsequent edition of MASTERS MAGAZINE.
• Any complaints regarding Services provided by MASTERS HQ. regarding, among other things, the method of reproduction of the listing material, placement of the Listing and/or color quality must have been notified in writing to MASTERS HQ. within 21 calendar days of the publication date of the relevant MASTERS MAGAZINE, or the first display online.
• Member shall use the Services in compliance with the provisions of the Membership Contract. The Client is not permitted to use Services in violation of the provisions of the Membership Contract, the General Terms and Conditions, the relevant and applicable legal provisions, the Dutch Advertising Code and the care that is appropriate in social intercourse.
• Among other things, Client is not permitted to use the Services for:

         (a) the reproduction and/or disclosure and/or modification of software or other materials if such reproduction and/or disclosure and/or modification infringes any rights, including intellectual property rights, of third parties;

         (b) making unlawful statements;

         (c) annoyingly approaching, threatening or otherwise harassing any person;

         (d) sending large quantities of e-mail messages (including spam) to third parties, with or without commercial intent;

         (e) sending e-mail messages or uploading files that contain viruses or similar software programs that may impair the operation of the services offered by MASTERS HQ. the Internet or the computers and/or software of third parties;

         (f) assuming a false identity;

         (g) restricting third parties from using the services offered by MASTERS HQ. and/or the Internet.

8. Rates

8.1 Each Order is subject to the rates charged by MASTERS HQ. at the time or during the period of provision of Services in respect of the Services. In addition, MASTERS HQ. Membership forms whereby no standard fixed rates apply, but a price to be determined on a case-by-case basis.

8.2 With respect to the Services, the Membership Rates are published through brochures.

8.3 MASTERS HQ. reserves the right to revise rates. Unless expressly agreed otherwise, such rate adjustment shall also apply to the Order(s) agreed with the Client on Services not yet delivered. The Client has the right to terminate the Assignment in respect of the part of the Services not yet delivered in the event of a rate change.

9. Compensation and payment

• The Client shall pay for the Services provided by MASTERS HQ. the fee specified in the Membership Contract, in the manner designated in the Membership Contract. Payment for the Services shall be made in three installments. One invoice of 20% immediately after the Membership Contract is signed, the second invoice of 40% in January and a third invoice of % 40 in June unless the Parties have expressly agreed otherwise. MASTERS HQ. may thereby stipulate that it has the right to charge advance fees. All fees specified in the Membership Contract are exclusive of VAT and other government taxes.
• Registration is subject to a one-time registration fee of €750 excluding VAT. This fee will be charged on the first invoice.
• MASTERS HQ. will invoice the Client for the fees owed by the Client. Invoices will be sent digitally. The Client shall pay the invoices within fourteen (14) days of the invoice date. If the Client has not paid the invoices within fourteen (14) days of the invoice date, the Client is automatically in default, without notice of default being required.
• If payment by the Client of the fee is made by direct debit, the Client shall have the option of reversing (or having reversed) amounts wrongfully collected by MASTERS HQ. within the five (5) day refusal period.
• If payment by the Client of the fee is made by direct debit and a direct debit cannot be executed, administration costs in the amount of 2% of the invoice value, with a minimum of €100 (one hundred Euros) (excluding VAT) per invoice will be charged.
• The Client is not entitled to set off amounts owed to MASTERS HQ. in any way against amounts owed by MASTERS HQ. to the Client.
• If payment is not made on time or in full, MASTERS HQ. is entitled to suspend the Services to be provided. If the term of payment is exceeded, the Client will owe an immediately payable surcharge, which surcharge consists of a percentage of the relevant amount to be paid. This percentage is the legal interest rate for commercial contracts, since July 1, 2013 it is 8.5%. In addition, the judicial and extrajudicial costs to be incurred in connection with shortcomings attributable to the Client in the fulfillment of its obligations, including collection costs, which shall be at least 15% of the amount due, shall be borne by the Client.
• The Client is entitled to complain to MASTERS HQ. in respect of that invoice for 30 calendar days after the invoice date. This may only be done in writing. After this period this authority expires. In the event of disagreement about a part of a sent invoice, the Client is obliged to timely pay those parts of the invoice about which there is no disagreement. The provisions of this Article 9 apply in full to those parts. As long as the Client has not signed the Membership Contract or the order to provide Services, he is not authorized to make any claims regarding invoices under that Membership Contract or that Order.
• If measurement systems must be used to determine compensation (for example, to determine the number of clicks or leads), MASTERS HQ.'s measurement systems are leading. By industry standards, a difference of up to 10% between measured clicks and ad impressions will be considered not unusual. If the difference between the measured clicks and ad impressions is greater than 10%, MASTERS HQ. and Client will jointly investigate the cause of these differences with the aim of resolving it. Until it is determined what the cause of the measurement differences is, MASTERS HQ.'s measurement results will continue to be leading in determining compensation.
• If the Services consist of the placement of a Mention in a specific/special position or other expression for which MASTERS HQ. has to incur additional costs due to specific requirements regarding the printing process, due to the fault of Client does not go ahead in the period prior to the expiration of the Closing Date, then the surcharge as stated on the rate card, respectively, these additional costs must be paid by Client.

10. Cancellation

10.1 The Client is not permitted to unilaterally terminate the cooperation after signing the agreement.

10.2 If the Services consist of placing a Mention in a specific/special position or other expression for which MASTERS HQ. has to incur additional costs due to specific requirements regarding the printing process, due to the actions of the Client does not go ahead in the period prior to the expiration of the Closing Date, then additional costs must be paid by the Client.

10.3 In the event of cancellation by the Client, 125% of the full sum must be paid by the Client to MASTERS HQ. The 125% cancellation fee represents the costs already incurred by MASTERS HQ. and the costs still to be incurred as a result of the cancellation. Upon cancellation, the cancellation fee must be paid immediately with a maximum payment period of 14 days

11. Liability

11.1 MASTERS HQ. performs the Engagements and Services to be provided by it with the utmost care. MASTERS HQ. shall only be liable for any direct or indirect damage, including but not limited to consequential damage, stagnation damage, delay damage, loss of orders, loss of profits and processing costs of the Client in connection with or arising from the Membership Contract or the Services if such damage was caused by MASTERS HQ. wilful misconduct, gross negligence or deliberate recklessness. Notwithstanding the above, MASTERS HQ. cannot accept any liability for the contents of sachets or samples or other Plus Propositions, nor for any deterioration thereof as a result of other sachets or samples or other Plus Propositions, which are co-attached, affixed or affixed in close proximity thereto.

11.2 The liability of MASTERS HQ. never goes beyond reinstatement/delivery of the Services, as agreed with the Client, or compensation of up to 50% of the invoice value of those Services in accordance with Article 9 of these General Terms and Conditions. The compensation should be related to the extent to which MASTERS HQ. would have failed. Minor deviations do not entitle the Client to compensation.

11.3 The Client bears the risk of errors in the execution of placed Assignments in case of requests and communications from the Client not received, not correctly, not timely or incompletely by MASTERS HQ.

11.4 MASTERS HQ. shall never be liable for any direct or indirect damages resulting from the entering into (and handling) of transactions and agreements between the Client and its contracting parties.

12. Force majeure

12.1 The parties shall not be obliged to perform one or more obligations under the Order in a timely manner if they are prevented from doing so as a result of force majeure. Force majeure includes - but is not limited to - a non-attributable failure of engaged third parties or suppliers, the temporary unavailability or inadequate availability of hardware, software and/or Internet or other telecommunications connections necessary for the provision of the Services, the shutdown of a web page managed by a third party, as well as any other situation over which MASTERS HQ. or Member cannot exercise (decisive) control. In the event of a force majeure situation, Parties are not obliged to compensate any damage suffered by the other Party as a result of the force majeure situation This also applies to the inability to perform events due to government reasons.

12.2 As soon as the force majeure situation has lasted for more than 13 (thirteen) months, both Parties have the right to terminate the Order by return of post in writing.

12.3 If MASTERS HQ. is prevented by unforeseen circumstances or force majeure during production from carrying out an advertising Order or an Order to affix a Plus Proposition, MASTERS HQ. is entitled to suspend the execution of that Order for the duration of the prevention or to cancel the Order without being obliged to pay any compensation to the Client. In these cases, MASTERS HQ. is obliged to notify the Client of the impediment as soon as possible and make a decision regarding the aforementioned choice.

13. Duration of dissolution

13.1 Except as otherwise expressly provided in the Membership Contract, each year's contract term shall begin January 1 through December 31.

13.2 The duration of the Membership Contract is three years unless expressly provided otherwise in the Membership Contract. If a Membership contract is entered into for 1 year there will be a 65% surcharge for all Memberships.

13.3 Both Parties shall be entitled to terminate the Order without further notice of default with immediate effect if:

(a) the other Party is declared bankrupt;

(b) the other Party's bankruptcy has been filed;

(c) the other Party is in receivership;

(d) a suspension of payments has been filed for the other Party;

(e) the other Party is dissolved or ceases its operations, which for MASTERS HQ. includes the cessation of Master MAGAZINE or the closure of the Website in respect of which the Order was issued;

(f) the provision of the agreed Services or any part thereof violates or threatens to violate applicable laws and regulations; and

(g) the other Party defaults on one or more of its obligations under the Membership Contract even after a reasonable time has been given for it to fulfill its obligation(s).

13.4 MASTERS HQ. is entitled to terminate the Order in writing with immediate effect without giving reasons if the Client is not deemed creditworthy by MASTERS HQ.

13.5 The Agreement is renewed automatically 6 months before the end of the contract for the same agreed period. Termination must be made no later than the end of June of the last contractual year.

14. Intellectual Property

14.1 The intellectual property rights to all Services provided or made available by MASTERS HQ. under the Engagement shall remain vested in MASTERS HQ. or its licensors. To the extent necessary for use of the Services by the Client, MASTERS HQ. grants the Client a limited, non-exclusive, non-transferable right to use the intellectual property rights in the Services during the term of the Order.

14.2 The copyright, or any other intellectual property right to proposals, concepts, editorial contributions, products or other components of its Services produced by or on behalf of MASTERS HQ. rests with MASTERS HQ. unless it can be made plausible that the Client's direct contribution to the development was substantial. If the Client infringes MASTERS HQ.'s copyright or any other intellectual property right, the Client will owe MASTERS HQ., without more, a penalty in the amount of the fee payable by the Client to MASTERS HQ. in respect of the Services with a minimum of €25,000 (twenty-five thousand Euros). This amount is immediately due and payable without judicial intervention. In addition, the Client shall compensate MASTERS HQ. for the damage actually suffered by MASTERS HQ.

14.3 The intellectual property rights to materials and data provided by the Client to MASTERS HQ. in connection with the Order shall remain vested in the Client or its licensors. To the extent necessary for the provision of the Services by MASTERS HQ. the Client grants MASTERS HQ. a limited, non-exclusive, non-transferable right to use the intellectual property rights during the term of the Order. The Client indemnifies MASTERS HQ. against all third party claims and resulting third party claims relating to the use by MASTERS HQ. of the materials and data provided by the Client to MASTERS HQ. and the intellectual property rights thereon.

15. Privacy/ cookies

15.1 MASTERS HQ. will provide the Services and process the Client's data in accordance with MASTERS HQ. privacy and cookie policy. Client hereby consents to MASTERS HQ. processing Client's personal data in accordance with the privacy and cookie policy.

15.2 Personal Data collected, obtained or otherwise processed as part of the Assignment are and shall at all times remain the property of MASTERS HQ. unless MASTERS HQ. and Client make different written agreements regarding the use, processing or other activity regarding such personal data.

16. Secrecy

16.1 Parties shall observe confidentiality with respect to confidential and/or business sensitive information provided by the other Party during the formation and duration of the Engagement. This obligation shall continue even after the conclusion of the Assignment.

16.2 The above obligation of confidentiality does not exist if and to the extent that:

(a) a Party is required to disclose pursuant to a statutory regulation or an authorized order issued by a government agency;

(b) the information is part of the public domain at the time of disclosure and is in the general public domain; and

(c) at the time of disclosure to the other Party, such information was already in that Party's possession, or was developed by that Party independently, without using the information provided.

17. Other provisions

• The contents of the Assignment and the General Conditions jointly determine the legal relationship between the Parties and supersede all previously made agreements between the Parties regarding the subject matter of the Assignment.
• MASTERS HQ. may engage third parties in the performance of the Engagement at its discretion.
• The Client is not entitled to transfer their rights and obligations from the Engagement to third parties without MASTERS HQ.'s prior written consent. MASTERS HQ. may, however, assign its rights and obligations under the Engagement without the prior written consent of the Client. MASTERS HQ. shall notify the Client in writing of any such transfer of rights and obligations.
• If and to the extent that any part or any provision of these General Conditions or the Order proves to be in conflict with any mandatory provision of national or international law, this shall not affect the validity of the remaining part of these General Conditions or the Order. In place of the part that conflicts with the law, the Parties shall adopt new provisions that correspond as closely as possible with the purport of the invalid provision.
• In the event of a conflict between the provisions of the General Terms and Conditions and the Assignment, what is laid down in the Assignment shall prevail.

18. Applicable law/competent court

18.1 These General Conditions and all Engagements are governed exclusively by Dutch law.

18.2 Disputes arising from the Order and/or the General Conditions will, if no amicable resolution of the dispute can be reached between MASTERS HQ. and the Client, be submitted to the competent court in Amsterdam.

These Terms and Conditions were last amended on May 26, 2020.

GENERAL TERMS AND CONDITIONS ADVERTISING MASTERS MAGAZINE

1. Definitions
   • Advertiser: the natural or legal person who places an Order with MASTERS HQ either directly or through the mediation of a Media Agency;
   • Advertisement: the advertising statement or message on behalf of an Advertiser;
   • Advertising Contract: any agreement between MASTERS HQ. and Advertiser or Media Agency, entered into regarding the provision of Services;
   • Advertisement Material: material used to compose an Advertisement;
   • Advertorial: advertising statement or message of an editorial and commercial nature;
   • General Terms and Conditions: these General Advertising Terms and Conditions;
   • Services: the services to be provided by MASTERS HQ. to Advertiser on the basis of the Order. The Services shall mean in any case: the reproduction and/or publication of an Advertisement in the MAGAZINE of MASTERS HQ.
   • Reinstatement: any subsequent provision of a Service relating to the same Advertisement;
   • Submission Date: latest date by which MASTERS HQ. will accept still print-ready material from Advertiser for a specific ad placement;
   • Media Agency: the natural person or legal entity that professionally or commercially enters into an Advertising Contract with MASTERS HQ. under a mandate or power of attorney from an Advertiser and as such accepts the applicability of these General Terms and Conditions also for itself;
   • Assignment: the order to provide Services;
   • Client: Advertiser and or the Media Agency;
   • Parties: Client and MASTERS HQ. together;
   • Placement Fee: the net fee owed by the Client after deduction of discounts, for the Services provided excluding production costs;
   • MASTERS HQ.: the following companies belonging to MASTERS HQ. BV: established in Amstelveen and with offices in (1184 TZ) Amstelveen, at Amstelzijde 87, registered with the Chamber of Commerce in Amsterdam under 57446601,
   • Closing Date: latest date by which MASTERS HQ. is still accepting Orders from Advertiser for specific Services to be provided;

2. Applicability

• These Terms and Conditions apply to all Advertising Contracts between MASTERS HQ. and Client, the manner of their formation and execution. These Terms and Conditions are therefore an integral part of the Advertising Contract between MASTERS HQ. and Client.
• MASTERS HQ. has the right to unilaterally amend these General Terms and Conditions. Client will be informed in advance in writing of substantial changes to the General Terms and Conditions. The amendments to the General Terms and Conditions shall apply to already existing Advertising Contracts. With the awarding of new Engagements (including Re-postings) by the Client after amendments to the General Terms and Conditions, the Client shall be deemed to have accepted these amendments.
• Deviation from these Terms and Conditions may only be made by written agreement between MASTERS HQ. and the Client.
• MASTERS HQ. explicitly rejects the application of any (general) Terms and Conditions used by the Client.
• In case of conflict between the provisions of these Terms and Conditions, the Advertising Contract and/or other Terms and Conditions referred to in these Terms and Conditions, the following order of precedence shall apply between these Terms and Conditions. The Advertising Contract shall prevail over the Terms and Conditions, which in turn shall prevail over any other Terms and Conditions declared applicable.

3. Offer and creation
   • The Advertising Contract is established by the Client's written acceptance of a written contract provided by MASTERS HQ. or by oral acceptance.
   • MASTERS HQ. may, at the request of the Client, provide a written quotation for the provision of Services. The quotation shall be valid for the period specified in the quotation. If no term is specified in the quotation, the quotation will be valid for fourteen (14) days.
   • MASTERS HQ. may, at the request of the Client, grant an Option on the provision of a Service. MASTERS HQ. is entitled to cancel granted Options at any time without giving reasons.
   • The ability to purchase Services related to special positions in a MAGAZINE is limited and may vary by MAGAZINE title and edition.
   • Services in which special colors, such as gold and silver, among others, are incorporated into the Advertisement are possible only upon request and exceptionally. Separate rates apply for the special colors.

4. Delivery requirements
   • If the Client does not supply MASTERS HQ. with timely, properly reproducible, incomplete Advertising Material and/or material unsuitable for the reproduction method of the medium in question, MASTERS HQ. is entitled to charge the Client for the additional costs caused by this.
   • Advertising Material must be in MASTERS HQ.'s possession by the Submission Date set by MASTERS HQ. for the MAGAZINE in question. MASTERS HQ. reserves the right not to consider and/or place Advertising Material that has come into MASTERS HQ. possession after the Submission Date, without prejudice to its right to reimbursement of the Placement Costs and any production costs incurred, or its right to charge additional costs if it can be placed.
   • Advertising material should be delivered via masters@mastershq.nlteas a digital file manufactured according to the specifications listed in the brochure.
   • MASTERS HQ. exercises the usual care with respect to the material made available by the Client. MASTERS HQ. accepts no liability for damage resulting from the use or transmission of this material, except in cases of gross fault or negligence.

5. Rejection/suspension
   • MASTERS HQ. is at all times entitled to refuse an Advertisement in the event of technical objections, disapproval of the content, nature, tenor or form of the Advertisements as well as in the event of reasons of principle in connection with the MAGAZINE in which the Advertisements would be placed or other serious reasons on the part of MASTERS HQ.
   • MASTERS HQ. additionally reserves the right to refuse the Advertisement if it violates laws and regulations (article 6) and MASTERS HQ. does not receive the Advertisement Material on time. (Article 4). Refusal to provide the Services on the above grounds (Article 5.1 and this Article 5.2) does not affect the Client's obligation to pay for the agreed Services (Placement Costs and any production costs incurred).
   • In the event that the Client does not, does not timely or does not properly comply with one or more of the Terms and Conditions stated in these Advertising Terms and Conditions or agreed with MASTERS HQ., MASTERS HQ. is entitled - without prejudice to its right to compensation or fulfillment, at its option - to suspend the performance of the Services for as long as this failure to fulfill the obligations continues, or to terminate the Advertising Contract in whole or in part without being liable for any compensation.

6. Warranty/ indemnification by Principal.

• Client guarantees that the Advertisements delivered to MASTERS HQ. comply with laws and regulations. MASTERS HQ. has the right to refuse the Services including placement of the Advertisement(s) that do not comply with the aforementioned laws and regulations, Client shall in such case remain liable to MASTERS HQ. to pay for the contracted advertising space.
• The Client indemnifies MASTERS HQ. as well as third parties working for it, for all damages and/or claims of third parties related to or arising from: (a) the use of the Services by the Client/Advertiser; and (b) the actions and/or omissions of the Client/Advertiser in violation of the provisions of the Advertising Contract and these General Terms and Conditions. The Client additionally indemnifies MASTERS HQ. and third parties working for it in the above cases for costs, damages and interest arising as a result. This indemnification and indemnification shall apply inter alia to any claims by third parties in connection with infringements or alleged infringements of the copyright of such third parties, including the European Central Bank with respect to banknotes.
• If the submitted Advertisement contains (a reference to) a game of chance organized by the Advertiser, the Advertiser must comply with the Games of Chance Act and the Promotional Games of Chance Code. In that case, the Advertiser is also liable for the payment of gaming tax and indemnifies MASTERS HQ. against claims from the Tax Authorities in this regard.

7. Execution Assignment Obligations MASTERS HQ.

• MASTERS HQ. shall provide the Services subject to the provisions of the Engagement. MASTERS HQ. undertakes to perform the arrangements in the Assignment to the best of its ability.
• MASTERS HQ. reserves the right to suspend the provision of Services to the Client, in whole or in part, in the event that the Client is culpably in breach of any obligation under the Advertising Contract, including breach of the obligations set out in this Article 7 of these General Terms and Conditions. MASTERS HQ. is entitled to charge the Client any costs it incurs in connection with the suspension of the provision of its Services.
• MASTERS HQ. strives to reproduce the submitted material as accurately as possible, but cannot guarantee exact reproduction when providing Services. Client must allow for the possibility of printing and color variations. If the Client has a complaint about the reproduction quality, a proof will be produced by the printing company, on behalf of MASTERS HQ. Only this proof serves as a starting point to assess the reproduction quality.
• MASTERS HQ. is entitled to move Services reserved for a particular edition of a MAGAZINE to a subsequent edition of that MAGAZINE.
• Any complaints regarding Services provided by MASTERS HQ. regarding, among other things, the manner of reproduction of the Advertisement Material, placement of the Advertisement and/or color quality must be notified in writing to MASTERS HQ. within 21 calendar days of the publication date of the relevant MAGAZINE, or the first showing online.
• Advertiser shall use the Services subject to the provisions of the Advertising Contract. The Client is not permitted to use Services in violation of the provisions of the Advertising Contract, the General Terms and Conditions, the relevant and applicable legal provisions, the Dutch Advertising Code and the care that is customary in society.
• Among other things, Client is not permitted to use the Services for:

(a) the reproduction and/or disclosure and/or modification of software or other materials if such reproduction and/or disclosure and/or modification infringes any rights, including intellectual property rights, of third parties;

(b) making unlawful statements;

(c) annoyingly approaching, threatening or otherwise harassing any person;

(d) sending large quantities of e-mail messages (including spam) to third parties, with or without commercial intent;

(e) sending e-mail messages or uploading files that contain viruses or similar software programs that may impair the operation of the services offered by MASTERS HQ. the Internet or the computers and/or software of third parties;

(f) assuming a false identity;

(g) restricting third parties from using the services offered by MASTERS HQ. and/or the Internet.

8. Rates

8.1 Each Order is subject to the rates charged by MASTERS HQ. at the time or during the period of provision of Services in respect of the Services. In addition, MASTERS HQ. may apply forms of advertising in which no standard fixed rates apply, but a price to be determined on a case-by-case basis.

8.2 With respect to the Services, Advertising Rates are published by means of brochures.

8.3 MASTERS HQ. reserves the right to revise rates. Unless expressly agreed otherwise, such rate adjustment shall also apply to the Order(s) agreed with the Client on Services not yet delivered. The Client has the right to terminate the Assignment in respect of the part of the Services not yet delivered in the event of a rate change.

9. Compensation and payment

• The Client shall pay for the Services provided by MASTERS HQ. the fee specified in the Advertising Contract, in the manner designated in the Advertising Contract. Payment for the Services shall be made in arrears, unless the Parties have expressly agreed otherwise. MASTERS HQ. may thereby stipulate that it has the right to charge advance amounts. All fees stated in the Advertising Contract/ Order are exclusive of VAT and other government levies.
• MASTERS HQ. will invoice the Client for the fees owed by the Client. Invoices shall be sent by mail or digitally. The Client shall pay the invoices within fourteen (14) days of the invoice date. If the Client has not paid the invoices within fourteen (14) days of the invoice date, the Client is automatically in default, without notice of default being required.
• If payment by the Client of the fee is made by direct debit, the Client shall have the option of reversing (or having reversed) amounts wrongfully collected by MASTERS HQ. within the five (5) day refusal period.
• If payment by the Client of the fee is made by direct debit and a direct debit cannot be executed, an administration fee in the amount of 2% of the invoice value will be charged.
• The Client is not entitled to set off amounts owed to MASTERS HQ. in any way against amounts owed by MASTERS HQ. to the Client.
• If payment is not made on time or in full, MASTERS HQ. is entitled to suspend the Services to be provided. If the term of payment is exceeded, the Client will owe an immediately payable surcharge, which surcharge consists of a percentage of the relevant amount to be paid. This percentage shall be the legal interest rate for commercial contracts. In addition, any judicial and extrajudicial costs incurred in connection with shortcomings attributable to the Client in the fulfillment of its obligations, including collection costs, shall be borne by the Client.
• The Client is entitled to complain to MASTERS HQ. in respect of that invoice for 30 calendar days after the invoice date. This may only be done in writing. After this period this authority expires. In the event of disagreement about a part of a sent invoice, the Client is obliged to timely pay those parts of the invoice about which there is no disagreement. The provisions of this Article 9 apply in full to those parts. As long as Client has not signed the Advertising Contract or the Assignment to provide Services, Client is not authorized to make any claims regarding invoices pursuant to that Advertising Contract or that Assignment.
• If the Services consist of the placement of an Advertisement in a specific/special position or other expression for which MASTERS HQ. has to incur additional costs due to specific requirements regarding the printing process, due to the actions of Client does not go ahead in the period prior to the expiration of the Closing Date, then the surcharge as stated on the rate card or such additional costs must be paid by Client, respectively.

10. Cancellation

10.1The Client is not permitted to unilaterally terminate the cooperation after signing the agreement.

10.2If the Services consist of placing an Advertisement in a specific/special position or other expression for which MASTERS HQ. has to incur additional costs due to specific requirements regarding the printing process, due to the actions of Client does not go ahead in the period prior to the expiration of the Closing Date, then additional costs must be paid by Client.

10.3 Upon cancellation by the Client of the Digital Services to be provided by MASTERS HQ., the Client shall owe all costs already obligated by MASTERS HQ. to one or more third parties at the time of cancellation by the Client.

11. Liability

11.1 MASTERS HQ. performs the Engagements and Services to be provided by it with the utmost care. MASTERS HQ. shall only be liable for any direct or indirect damage, including but not limited to consequential damage, stagnation damage, delay damage, loss of orders, loss of profits and processing costs of the Client in connection with or arising from the Advertising Contract or the Services if such damage was caused by MASTERS HQ. wilful misconduct, gross negligence or deliberate recklessness. Notwithstanding the above, MASTERS HQ. cannot accept any liability for the contents of sachets or samples or other Plus Propositions, nor for any deterioration thereof as a result of other sachets or samples or other Plus Propositions attached, affixed or affixed in close proximity thereto.

11.2 The liability of MASTERS HQ. never goes beyond reinstatement/delivery of the Services, as agreed with the Client, or compensation of a maximum of the invoice value of those Services in accordance with Article 9 of these General Terms and Conditions. The compensation should be related to the extent to which MASTERS HQ. would have failed. Minor deviations do not entitle the Client to compensation.

11.3 The Client bears the risk of errors in the execution of placed Assignments in case of requests and communications from the Client not received, not correctly, not timely or incompletely by MASTERS HQ.

11.4 MASTERS HQ. shall never be liable for any direct or indirect damages resulting from the entering into (and handling) of transactions and agreements between the Client and its contracting parties.

12. Force majeure

12.1 The parties shall not be obliged to fulfill one or more obligations under the Order in a timely manner if they are prevented from doing so as a result of force majeure. Force majeure includes - but is not limited to - a non-attributable failure of engaged third parties or suppliers, the temporary unavailability or inadequate availability of hardware, software and/or Internet or other telecommunications connections necessary for the provision of the Services, the shutdown of a webpage managed by a third party, as well as any other situation over which MASTERS HQ. or Advertiser cannot exercise (decisive) control. In the event of a force majeure situation, the Parties shall not be obliged to compensate any damage suffered by the other Party as a result of the force majeure situation.

12.2 As soon as the force majeure situation has lasted for more than one (1) month, both Parties have the right to terminate the Order by return of post in writing.

12.3 If MASTERS HQ. is prevented by unforeseen circumstances or force majeure during production from carrying out an advertising Order or an Order to affix a Plus Proposition, MASTERS HQ. is entitled to suspend the execution of that Order for the duration of the prevention or to cancel the Order without being obliged to pay any compensation to the Client. In these cases, MASTERS HQ. is obliged to notify the Client of the impediment as soon as possible and make a decision regarding the aforementioned choice.

13. Duration of dissolution

13.1 Unless expressly provided otherwise in the Advertising Contract, the contract term shall commence on the date the contract is signed.

13.2 Both Parties shall be entitled to terminate the Order without further notice of default with immediate effect if:

(a) the other Party is declared bankrupt;

(b) the other Party's bankruptcy has been filed;

(c) the other Party is in receivership;

(d) a suspension of payments has been filed for the other Party;

(e) the other Party is dissolved or ceases its operations, which for MASTERS HQ. includes the cessation of a MAGAZINE title or the closure of the Website in respect of which the Order was issued;

(f) the provision of the agreed Services or any part thereof violates or threatens to violate applicable laws and regulations; and

(g) the other Party remains in default of one or more of its obligations under the Advertising Contract even after a reasonable time has been given for it to fulfill its obligation(s).

13.4 MASTERS HQ. is entitled to terminate the Order in writing with immediate effect without giving reasons if the Client is not deemed creditworthy by MASTERS HQ.

14. Intellectual Property

14.1 The intellectual property rights to all Services provided or made available by MASTERS HQ. under the Engagement shall remain vested in MASTERS HQ. or its licensors. To the extent necessary for use of the Services by the Client, MASTERS HQ. grants the Client a limited, non-exclusive, non-transferable right to use the intellectual property rights in the Services during the term of the Order.

14.2 The copyright, or any other intellectual property right to proposals, concepts, editorial contributions, products or other components of its Services produced by or on behalf of MASTERS HQ. is vested in MASTERS HQ. unless it can be made plausible that the Client's direct contribution to the development was substantial. If the Client infringes MASTERS HQ.'s copyright or any other intellectual property right, the Client will owe MASTERS HQ., without more, a penalty in the amount of the fee payable by the Client to MASTERS HQ. in respect of the Services with a minimum of €25,000 (twenty-five thousand Euros). In addition, the Client shall compensate MASTERS HQ. for the damage actually suffered by MASTERS HQ.

14.3 The intellectual property rights to materials and data provided by the Client to MASTERS HQ. in connection with the Order shall remain vested in the Client or its licensors. To the extent necessary for the provision of the Services by MASTERS HQ. the Client grants MASTERS HQ. a limited, non-exclusive, non-transferable right to use the intellectual property rights during the term of the Order. The Client indemnifies MASTERS HQ. against all third party claims and resulting third party claims relating to the use by MASTERS HQ. of the materials and data provided by the Client to MASTERS HQ. and the intellectual property rights thereon.

15. Privacy/ cookies

15.1 MASTERS HQ. will provide the Services and process the Client's data in accordance with MASTERS HQ. privacy and cookie policy. Client hereby consents to MASTERS HQ. processing Client's personal data in accordance with the privacy and cookie policy.

15.2 Personal Data collected, obtained or otherwise processed as part of the Assignment are and shall at all times remain the property of MASTERS HQ. unless MASTERS HQ. and Client make different written agreements regarding the use, processing or other activity regarding such personal data.

16. Secrecy

16.1 Parties shall observe confidentiality with respect to confidential and/or business sensitive information provided by the other Party during the formation and duration of the Engagement. This obligation shall continue even after the conclusion of the Assignment.

16.2 The above obligation of confidentiality does not exist if and to the extent that:

(a) a Party is required to disclose pursuant to a statutory regulation or an authorized order issued by a government agency;

(b) the information is part of the public domain at the time of disclosure and is in the general public domain; and

(c) at the time of disclosure to the other Party, such information was already in that Party's possession, or was developed by that Party independently, without using the information provided.

17. Other provisions
    • The contents of the Assignment and the General Conditions jointly determine the legal relationship between the Parties and supersede all previously made agreements between the Parties regarding the subject matter of the Assignment.

• MASTERS HQ. may engage third parties in the performance of the Engagement at its discretion.
• The Parties are not entitled to transfer their rights and obligations under the Engagement to third parties without the prior written consent of the other Party. MASTERS HQ. may, however, transfer its rights and obligations under the Engagement to a group company without the prior written consent of the Client. MASTERS HQ. shall notify the Client in writing of any such transfer of rights and obligations.
• If and to the extent that any part or any provision of these General Terms and Conditions or the Order proves to be in conflict with any mandatory provision of national or international law, this shall not affect the validity of the remaining part of these General Terms and Conditions or the Order. In place of the part that is in conflict with the law, the Parties shall adopt new provisions that correspond as closely as possible with the purport of the invalid provision.
• In the event of a conflict between the provisions of the General Terms and Conditions and the Assignment, what is laid down in the Assignment shall prevail.

18. Applicable law/competent court

18.1 These General Conditions and all Engagements are governed exclusively by Dutch law.

18.2 Disputes arising from the Order and/or the General Conditions will, if no amicable resolution of the dispute can be reached between MASTERS HQ. and the Client, be submitted to the competent court in Amsterdam.

These Terms and Conditions were last amended on July 1, 2020.

GENERAL TERMS AND CONDITIONS OF DELIVERY OF SUBSCRIPTIONS MASTERS HQ BV

These are the general terms and conditions of MASTERS HQ BV.

MASTERS HQ BV

Amstelzijde 87

1184 TZ Amstelveen

020 85 11 450

info@mastershq.nl

Chamber of Commerce number: 57446601

VAT number: NL852583461B01

Article 1. Definitions

1.1 MASTERS HQ BV: located in Amstelveen and registered with the Chamber of Commerce as MASTERS HQ BV under registration number 57446601.

1.2 Subscriber: the Customer who has entered into a Subscription Agreement with MASTERS HQ BV.

1.3 Subscription: the Agreement between MASTERS HQ BV and Subscriber on the basis of which the Magazine is delivered to Subscriber on a regular basis during the Subscription Period and upon payment of the Subscription Fee.

1.4 Subscription Fees: the fee payable by Subscriber to MASTERS HQ BV in connection with the Subscription for each Subscription Period.

1.5 Subscription Term: the term of a Subscription expressed as a period during which the Magazine is periodically delivered to Subscriber.

1.6 General Terms and Conditions: the present General Terms and Conditions.

1.7 Customer: the natural or legal person, whether or not acting in the exercise of a profession or business, who enters into an Agreement with MASTERS HQ BV.

1.8 Agreement: any arrangement or agreement between MASTERS HQ BV and Customer regarding the sale of products and/or regular delivery of the Magazine on the basis of a Subscription.

1.9 Magazine: an edition of the MASTERS magazine published by MASTERS HQ BV.

Article 2. Applicability of General Terms and Conditions

2.1 The General Terms and Conditions apply to all offers, Agreements and deliveries of MASTERS HQ BV, unless expressly agreed otherwise in writing.

2.2 If Customer, in its order, confirmation or notice of acceptance of an offer, includes provisions or conditions that deviate from, or do not appear in, MASTERS HQ BV's General Terms and Conditions or offer, then these are only binding for MASTERS HQ BV if and insofar as MASTERS HQ BV has expressly accepted them in writing.

2.3 In the event that specific product or service terms and conditions apply in addition to these General Terms and Conditions, those terms and conditions shall also apply.

Article 3. Prices and information

3.1 All prices stated in materials originating from MASTERS HQ BV include VAT and other government levies, unless otherwise stated.

3.2 If shipping costs are charged, this will be stated clearly, in good time before the conclusion of the Agreement.

3.3 All materials originating from MASTERS HQ BV have been compiled with the greatest care. However, MASTERS HQ BV cannot guarantee that all information is correct and complete at all times. All prices and other information in materials originating from MASTERS HQ BV are therefore subject to apparent programming and typing errors.

3.4 MASTERS HQ BV cannot be held responsible for (color) deviations as a result of screen quality.

Article 4. Formation of Agreement.

4.1 The Agreement comes into effect at the moment of acceptance by the Customer of MASTERS HQ BV's offer and fulfilling the conditions set by MASTERS HQ BV.

4.2 If the Customer has accepted MASTERS HQ BV's offer via electronic means, MASTERS HQ BV will confirm receipt by e-mail.

4.3 MASTERS HQ BV may, within legal frameworks, investigate whether the Customer can fulfill his payment obligations, as well as all facts and factors which are important for responsibly entering into the Agreement. If MASTERS HQ BV has good grounds on which to refuse to enter into the Agreement on the basis of this investigation, it is entitled to refuse an order or application with reasons or to attach special conditions, such as advance payment, to the execution.

4.4 Customer must ensure that the address and payment details provided by him are correct.

Article 5. Execution of Agreement

5.1 If no delivery period has been agreed or stated, products will in any case be delivered within thirty (30) days.

5.2 Deliveries under a Subscription will be delivered to the address known to MASTERS HQ BV. Subscriber is obliged to notify MASTERS HQ BV of changes to his address or payment details in a timely manner. MASTERS HQ BV is not liable for any damage resulting from failure to notify a change of address in a timely manner.

5.3 MASTERS HQ BV advises the Customer to inspect the products delivered and to report any defects found within a reasonable time, preferably in writing.

5.4 Once the products to be delivered have been received by Customer, the risk, where these products are concerned, passes to Customer.

5.5 MASTERS HQ BV is entitled to deliver a product of similar quality to that ordered if the product ordered is no longer available. If Customer does not wish to accept the alternative product delivered, Customer is entitled to dissolve the Agreement and return it free of charge.

5.6 MASTERS HQ BV is entitled to engage third parties to carry out the obligations arising from the Agreement.

Article 6. Right of withdrawal

6.1 This article only applies if Customer is a natural person not acting in the exercise of his profession or business. Business Customers are therefore not entitled to a right of withdrawal.

6.2 The Customer is entitled to terminate the remotely concluded Agreement with MASTERS HQ BV within the reflection period of fourteen (14) calendar days, without giving reasons, free of charge, unless the product is excluded from the right of withdrawal in accordance with paragraph 11 of this article.

6.3 Customer may exercise its right of withdrawal by sending MASTERS HQ BV an unambiguous statement to that effect within the reflection period. For this purpose, Customer may use the model form for withdrawal.

6.4 When purchasing products, the reflection period starts the day after the Customer, or a third party designated by him who is not the carrier, has received the (last) product from the order. In the case of a Subscription, the reflection period starts the day after the Customer has received the first edition of the Magazine.

6.5 During the cooling-off period, Customer shall treat what he has received under the Agreement with care. Customer shall only open the packaging and use the product to the extent necessary to inspect the nature, characteristics and operation of products. The starting point here is that this inspection may not go any further than Customer would be able to do in a physical store. In the event that Customer goes further in the inspection than is necessary to assess the product, Customer is responsible for the resulting depreciation in value.

6.6 After the Customer has made the dissolution known to MASTERS HQ BV, the Customer must return the product or products within fourteen (14) days in accordance with MASTERS HQ BV's reasonable instructions. It is also possible to return the product directly within the reflection period - as referred to in paragraph 2 - provided that an unambiguous statement is attached to the return shipment showing that Customer wishes to exercise its right of withdrawal.

6.7 Only the direct costs for the return shipment shall be borne by Customer. Customer must therefore bear the return costs himself.

6.8 If Customer dissolves an Agreement relating to a Subscription in accordance with the conditions of this article, Subscriber is in principle obliged to return the edition(s) of the Magazine and any welcome gift received to MASTERS HQ BV. This is only different in the event Subscriber agrees to a proposal by MASTERS HQ BV to set off the value of what Subscriber has received against the amount to be returned to Subscriber in accordance with the following paragraph.

6.9 Amounts already paid by Customer (in advance) will be refunded to Customer as soon as possible, but at the latest within fourteen (14) days after dissolution of the Agreement in the same way as Customer paid for the order. Any shipping and payment charges paid by Customer will be refunded to Customer upon return of the entire order. If Customer has chosen a more expensive method of delivery than the cheapest standard delivery, MASTERS HQ BV does not have to refund the additional costs for the more expensive method. Unless MASTERS HQ BV offers to collect the product itself, MASTERS HQ BV may wait to reimburse the Customer until MASTERS HQ BV has received the product or until Customer demonstrates that he has returned the product, whichever is earlier.

6.10 The right of withdrawal does not apply to:

1. (a) products that are delivered sealed for reasons of hygiene or health protection and whose

Customer has broken the seal after delivery;

1. (b) products manufactured in accordance with Customer's specifications (customization);
2. (c) the delivery of single issues of a magazine;
3. (d) the supply of products that spoil quickly or have a limited shelf life;
4. (e) the delivery of audio and video recordings and computer software on physical carriers whose seal has been broken after delivery.

Article 7. Compensation and payment

7.1 Customer must make payments to MASTERS HQ BV in accordance with the payment method selected in the ordering process. The payment methods available depend on the product or Subscription selected by the Customer. MASTERS HQ BV is free in its choice of offering payment methods and these may also change from time to time.

7.2 When concluding a Subscription, the Customer issues a direct debit authorization to MASTERS HQ BV or a third party engaged by it. The Customer must ensure that the direct debit can be carried out at the time of collection. Cancellation of collected amounts does not under any circumstances relieve Customer of its payment obligation(s) to MASTERS HQ BV.

7.5 If the Customer does not meet his payment obligations under an Agreement in a timely manner, MASTERS HQ BV is entitled to suspend the execution of the Agreement until the Customer has met his payment obligation.

7.6 If the Customer does not meet his/her payment obligation(s) in a timely manner, after the Customer has been notified by MASTERS HQ BV that the payment term has been exceeded and MASTERS HQ BV has subsequently granted the Customer a period of fourteen (14) days to still meet his/her payment obligations, the Customer will be liable to pay MASTERS HQ BV the statutory interest on the amount still owed, After failure to pay within this 14-day period, MASTERS HQ BV will owe statutory interest on the amount still due and MASTERS HQ BV is entitled to charge the extrajudicial collection costs incurred by MASTERS HQ BV in accordance with the Besluit vergoeding buitengerechtelijke incassokosten (BIK) (Decree on compensation for extrajudicial collection costs).

7.7 With regard to prices for a Subscription, MASTERS HQ BV reserves the right to change the level of Subscription fees for both existing Subscriptions and Subscriptions that have been tacitly renewed. When changing the Subscription Fees, MASTERS HQ BV may, among other things, refer to the applicable Consumer Price Index. In the event that a price change is implemented within three (3) months after the conclusion of the Agreement, Customer acquires the right to terminate the Agreement.

Article 8. Warranty and conformity.

8.1 MASTERS HQ BV ensures that the products satisfy the Agreement, the specifications listed in the offer, the reasonable requirements of soundness and/or usability and the existing statutory provisions and/or government regulations on the date the Agreement was concluded. If specifically agreed, MASTERS HQ BV also ensures that the product is suitable for other than normal use.

8.2 A guarantee provided by MASTERS HQ BV, manufacturer or importer does not detract from the legal rights and claims that the Customer already has and can invoke under the Agreement.

8.3 If the delivered product does not comply with the Agreement, the Customer must notify MASTERS HQ BV of the defect within a reasonable period after discovering it.

8.4 If MASTERS HQ BV considers the complaint to be well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum compensation is, with due observance of the article on liability, equal to the price paid by the Customer for the product.

Article 9. Liability

9.1 This article only applies if Customer is a natural person or legal entity acting in the exercise of its profession or business.

9.2 MASTERS HQ BV's total liability to the Customer for attributable failure to comply with the Agreement is limited to compensation of a maximum of the amount of the price (excluding VAT) paid by the Customer for that Agreement, with a maximum of €100.

9.3 MASTERS HQ BV's liability to the Customer for indirect damage, including in any case - but expressly not exclusively - consequential damage, loss of profit, missed savings, loss of data and damage due to business interruption is excluded.

9.4 Apart from the cases mentioned in the previous two paragraphs of this article, MASTERS HQ BV is not liable to the Customer for damages, regardless of the ground on which an action for damages would be based. Any limitation or exclusion of liability included in the Agreement or the General Terms and Conditions will lapse if and insofar as damage is the result of intent or deliberate recklessness on the part of MASTERS HQ BV or in the case of damage due to death or serious physical injury.

9.5 MASTERS HQ BV's liability to the Customer due to attributable shortcomings in fulfilling an Agreement arises only if the Customer immediately and properly gives MASTERS HQ BV notice of default in writing, setting a reasonable term for clearing the shortcoming, and MASTERS HQ BV continues to fail to fulfil its obligations even after that term. The notice of default must contain as detailed a description as possible of the shortcoming so that MASTERS HQ BV is able to respond adequately.

9.6 A condition for the occurrence of any right to compensation is always that the Customer reports the damage to MASTERS HQ BV in writing as soon as possible, but no later than thirty (30) days after it occurs.

9.7 In the event of force majeure, MASTERS HQ BV is not obliged to compensate any damage incurred by the Customer as a result. Force majeure includes in any case disruptions or failures of the Internet, the telecommunications infrastructure, power failures, domestic unrest, mobilization, war, traffic congestion, strikes, lockouts, business disturbances, supply congestion, fire, flooding, import and export obstructions.

Article 10. Retention of title

10.1 As long as the Customer has not made full payment for the entire agreed amount, all delivered products remain the property of MASTERS HQ BV.

10.2 The retention of title also applies with respect to any other, related or unrelated, claim that MASTERS HQ BV may obtain directly against the Customer due to the Customer's failure to fulfill one or more of its obligations to MASTERS HQ BV.

Article 11. Duration and termination of a Subscription

11.1 A Subscription is entered into for the Subscription Period and cannot be terminated early.

11.2 Towards the end of the Subscription Period, the Subscription - not being a gift or trial subscription - will be tacitly renewed for an indefinite period of time, unless Customer has cancelled the Subscription subject to one (1) month's notice.

11.3 There is no tacit renewal if Customer has accepted a new offer from MASTERS HQ BV. In that case there is a new Agreement and the new Subscription cannot be terminated prematurely in accordance with paragraph 1.

11.4 The amount of the Subscription fees may be different after tacit renewal if this was agreed upon entering into the Agreement. If nothing has been agreed, Subscriber will owe Subscription Fees after tacit renewal which - subject to changes in accordance with clause 7.7 - will be equal to the Subscription Fees that Subscriber owed for Subscription Period prior to renewal.

11.5 A Subscription that has been tacitly renewed for an indefinite period may be cancelled by Subscriber at any time subject to one (1) month's notice. Termination of a Subscription can be done in writing by (registered) mail or by e-mail to info@mastershq.nl. Customer must ensure that the cancellation reaches MASTERS HQ BV in a timely manner. MASTERS HQ BV will ensure prompt confirmation of receipt of the cancellation.

11.6 MASTERS HQ BV may terminate a Subscription at any time subject to one (1) month's notice.

11.7 Following termination by Subscriber or MASTERS HQ BV, any overpayments will be refunded to Subscriber on a pro rata basis.

Article 12. Personal data

12.1 MASTERS HQ BV processes Customer's personal data in accordance with the published privacy and cookie statement.

Article 13. Complaint Procedure

13.1 If Customer has a complaint about a product and/or about other aspects of MASTERS HQ BV's service, Customer may submit a complaint to MASTERS HQ BV by telephone, e-mail or post.

13.2 MASTERS HQ BV will respond to the Customer's complaint as soon as possible, but in any case within fourteen (14) days of receiving the complaint. If it is not yet possible to provide a substantive or definitive response, MASTERS HQ BV will, within fourteen (14) days of receiving the complaint, confirm the complaint and provide an indication of the period within which it expects to provide a substantive or definitive response to the Customer's complaint.

13.3 Customer not acting in the exercise of his profession or business may also file a complaint through the European Dispute Resolution Platform, accessible via the website ec.europa.eu/consumers/odr/.

Article 14. Final Provisions

14.1 Dutch law shall apply to the Agreement. If Customer is a natural person not acting in the exercise of his profession or business, this choice of law shall not affect the protection Customer enjoys under the mandatory law of his place of residence.

14.2 Insofar as rules of mandatory law do not prescribe otherwise, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where MASTERS HQ BV is located.

14.3 If any provision of these General Terms and Conditions proves to be invalid, this shall not affect the validity of the General Terms and Conditions as a whole. The parties will in that case determine (a) new provision(s) to replace it, which will give shape to the intention of the original provision as much as legally possible.

14.4 In these General Conditions, "in writing" also means communication by e-mail, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

VISITOR CONDITIONS MASTERS EXPO

Article 1 -Visitors' conditions.

1.1 These Visitor Terms and Conditions apply to Visitors to MASTERS EXPO organized by MASTERS HQ BV.

1.2 MASTERS HQ BV will make every reasonable effort to ensure that the visit to MASTERS EXPO proceeds as desired by the Visitor.

Article 2 - Ticket sales / Offers / Prices

2.1 All offers, (programme) announcements, communications or other information and quotations made by MASTERS HQ BV or by Third Parties in relation to MASTERS EXPO are without obligation. MASTERS HQ BV accepts no liability for possible errors in announcements, offers, announcements or other information and quotations made by MASTERS HQ BV and/or Third Parties and others to the Visitor, or for errors made in the sale or presale of admission tickets by Third Parties.

2.2 If requested, the Visitor is obliged at all times to show his/her admission ticket to officers of RAI Amsterdam and MASTERS HQ BV who are recognisable as such. The admission ticket should in any case be shown on entry to the hall in question in RAI Amsterdam.

2.3 The Visitor is not entitled to a refund by MASTERS HQ BV of the admission fee or any other compensation in the event of loss or theft of his/her admission ticket. If the Visitor does not use the admission ticket for whatever reason, this will be at his/her own expense. An admission ticket once obtained cannot be exchanged. Nor will MASTERS HQ BV refund the admission fee in these cases.

2.4 The Visitor may be denied admission if it appears that the admission ticket has not been obtained from MASTERS HQ BV or other approved (advance) sales addresses. MASTERS HQ BV is never liable for admission tickets sold by Third Parties and other third parties. Only admission tickets purchased from MASTERS HQ BV /Third Party authorized points of sale will be accepted.

Article 3 - Stay RAI Amsterdam

3.1 During his/her stay in RAI Amsterdam, the Visitor should not act contrary to public order, decency and the rules of decency which apply to the nature of MASTERS EXPO. In this connection the Visitor is also obliged to strictly follow the directions and instructions given by the (recognizable as such) officials of RAI Amsterdam and MASTERS HQ BV. If, in the reasonable opinion of an executive officer of RAI Amsterdam or MASTERS HQ BV, the Visitor acts in any way contrary to these standards, directions or instructions, the Visitor may be denied further access to RAI Amsterdam for MASTERS EXPO, without the Visitor being able to assert any right to reimbursement of his/her admission ticket and other costs.

3.2 The Visitor is prohibited from, among other things:

1. (a) to offer for sale, or provide free of charge, goods of any kind to third parties in RAI Amsterdam;
2. (b) bringing (domestic) animals into RAI Amsterdam;
3. (c) in the opinion of an official of RAI Amsterdam or MASTERS HQ BV bring or carry objects or substances which are dangerous and/or constitute a nuisance to visitors to RAI Amsterdam, unless RAI Amsterdam expressly determines otherwise in writing. If a visitor, supplier or staff member does not consent to this, the security guard may deny him or her access. A general guarded checkroom is available for bags that cannot be admitted to the fair.
4. (d) smoking in RAI Amsterdam.

3.3 In special cases MASTERS HQ BV may determine that the Visitor is not permitted to use photographic, video, film, sound and other recording equipment and telephones or other means of wireless communication in RAI Amsterdam. The officers of RAI Amsterdam and MASTERS HQ BV, who are recognizable as such, are authorized in such cases to demand the surrender of any equipment found and to take it into custody during the Visitor's stay in RAI Amsterdam. If cooperation is refused the Visitor may be denied (further) access to MASTERS EXPO s without the Visitor being entitled to any refund of the price of the admission ticket and other costs.

Visitors should be aware that other visitors may take photos in RAI Amsterdam during MASTERS EXPO.

3.4 MASTERS HQ BV reserves the right to make image and/or sound recordings (or have them made) of MASTERS EXPO at which the Visitor is present. The Visitor will make no copyright or other objection to the use of his/her portrait/likeness in the context of the publication of said recordings.

3.5 For security reasons, the Visitor must be identifiable. A Visitor whose face is not visible and who refuses to show his or her face at the entrance control will be denied access to MASTERS EXPO.

3.6 Children under the age of 18 may only visit MASTERS EXPO when accompanied by an adult.

3.7 A visitor to MASTERS EXPO will not consume his or her own food and drink. Only the food and drink offered by catering points at MASTERS EXPO.

Article 4 - Liability of MASTERS HQ BV

4.1 The Visitor's stay in RAI Amsterdam is at his/her own expense and risk.

4.2 MASTERS HQ BV is only liable for property and/or consequential damage suffered by the Visitor or injury inflicted on the Visitor which is directly and exclusively the result of intent or deliberate recklessness on the part of MASTERS HQ BV, on the understanding that only damage for which MASTERS HQ BV is insured or, in all reasonableness and fairness, should have been insured, will be considered for compensation. MASTERS HQ BV's liability is excluded inter alia for:

1. (a) damage as a result of the actions of Third Parties/third parties, including persons engaged by MASTERS HQ BV/third parties and tenants of (spaces in) RAI Amsterdam and persons engaged by other third parties;
2. (b) damage as a result of failure to comply with instructions given by RAI Amsterdam/ MASTERS HQ BV officials and failure to comply with generally applicable rules of decency;
3. (c) (consequential) damage as a result of unforeseeable changes in the starting and closing times of MASTERS EXPO to which the agreement between MASTERS HQ BV and the Visitor relates;
4. (d) damage in any way caused by other Visitors.

4.3 MASTERS HQ BV is never liable for damage suffered by the Visitor as a result of force majeure on the part of MASTERS HQ BV. Force majeure includes every circumstance beyond the control of MASTERS HQ BV - even if this could have been foreseen as a possibility at the time the agreement was entered into - which temporarily or permanently prevents fulfilment of the agreement, as well as, insofar as not already included, war, violence of war, terrorism and/or the threat of terrorism, civil war, riots, police and/or fire department intervention, strikes, transport problems, fire and other serious disturbances in RAI Amsterdam, strikes, diseases, epidemics and pandemics, weather conditions and non-functioning public transport for whatever reason.

Article 5 - Complaints
5.1 Complaints about the execution of the agreement between MASTERS HQ BV and the Visitor must reach the management of MASTERS HQ BV preferably immediately, and in any case within one month, after the execution of the agreement has taken place, by registered letter. Complaints submitted after this period will no longer be considered by MASTERS HQ BV.
5.2 In principle, complaints are not possible with regard to the following complaints and circumstances, which cannot be avoided by MASTERS HQ BV, and therefore do not lead to any obligation for compensation on the part of MASTERS HQ BV:

1. a) complaints and circumstances relating to changes in the program, including, but not limited to, changes in the person(s) of performance, in the composition of the program, cancellations or shifting of MASTERS EXPO to another date;
2. (b) complaints and circumstances relating to the quality of MASTERS EXPO's performance to which the agreement between MASTERS HQ BV and the Visitor relates;
3. (c) complaints and circumstances relating to nuisance or inconvenience caused by other Visitors, including, but not limited to, noise nuisance, inappropriate behavior, theft and molestation; in the event of repeated nuisance or inconvenience caused by certain, to be identified visitors, MASTERS HQ BV will make every effort to deny such visitors access in the future if necessary;
4. (d) complaints and circumstances that relate to nuisance or inconvenience caused by maintenance work on RAI Amsterdam, or to the consequences of such maintenance work that could reasonably be performed at that time;
5. (e) complaints and circumstances relating to nuisance or inconvenience caused by the improper functioning of facilities in the halls of RAI Amsterdam, unless this involves culpability due to improper maintenance;
6. (f) complaints and circumstances relating to (noise) nuisance caused by Events taking place at the same time, including necessary actions which serve to prepare for these Events, or which are related to these Events in any other way, in other areas of RAI Amsterdam;

Article 6 - Personal data
Personal data of the Visitor will be processed by MASTERS HQ BV and any third party processors in accordance with the General Data Protection Regulation (AVG).

Article 7 - Force majeure If MASTERS HQ BV cannot fulfil its obligations to the visitor due to a non-attributable shortcoming, fulfilment of that obligation will be suspended for the duration of the force majeure situation. Force majeure is in any case understood as any circumstance beyond MASTERS HQ BV's control, as a result of which fulfillment of its obligation to the visitor is prevented in whole or in part, or as a result of which fulfillment of its obligations cannot reasonably be required of MASTERS HQ BV. Such circumstances include in any case: states of emergency (such as extreme weather conditions, fire and lightning strikes), strikes, illnesses, epidemics and pandemics, non-compliance by suppliers on whom the organizer is dependent in the execution of MASTERS EXPO (including the operator of the Exhibition Hall and the stand construction company), burglary, telecommunication failures and/or in connection with any instruction from competent authorities in the matter. The tickets purchased will then be converted to tickets for MASTERS EXPO 2023.

Article 8 - Remaining provisions
MASTERS HQ BV reserves the right to change the General Visitor Conditions. The General Conditions for Visitors which come into effect replace all previous General Conditions for Visitors, unless expressly indicated otherwise by MASTERS HQ BV.

The applicability of these General Visitor Conditions shall not affect the possible applicability of other (contractual) conditions and/or regulations of RAI Amsterdam.

Article 9 - Additional visitation conditions in connection with Corona
In connection with measures against the spread of the Corona virus, the following additional visitation conditions are in effect. Where there are contradictions between the additional and regular visiting conditions, the additional conditions take precedence.
- Stay home in case of health complaints;
- Only if you and your housemates are symptom-free for at least 24 hours can you visit MASTERS EXPO;
- Follow applicable hygiene measures (sneezing, washing hands, etc.);
- Follow staff instructions at all times.

If a Visitor has signs of cold symptoms or elevation up to 38 degrees Celsius or fever, MASTERS EXPO is entitled to refuse or remove the Visitor from MASTERS EXPO without consultation. 

By visiting MASTERS EXPO, you agree to the hygiene and health complaint measures in addition to our regular visit conditions. If you have any questions about this, please ask prior to your visit: email info@mastershq.nl or call 020-8511450.

GENERAL TERMS AND CONDITIONS WIN MASTERS HQ

1.1 Win competitions are organized by MASTERS HQ BV based in Amstelveen. The following terms and conditions apply to win promotions.

1.2 Participation in actions is free of charge. Participation takes place when you have completed the relevant entry form. From that moment, you have a chance to win.

1.3 Each participant can participate in an action a maximum of once.

1.4 Entrants are required to provide accurate, current and complete information when entering a contest.

1.5 Participants must comply with the Social Media Advertising Code.

The duration of the promotion is indicated in the description of the promotion.

1.6 In order to participate, a participant must have a minimum age of 18 years and reside in the Netherlands or Belgium. All other participants are excluded from participation.

1.7 The drawing of the winner will be random and impartial.

1.8 Winners will be personally notified within 10 business days of the close of a promotion via the email address used to enter the promotion.

1.9 MASTERS HQ BV may, at its discretion and without prior notice, modify or amend these Action Terms during the Action Period, or without giving any reason, modify or amend the Action unless this results in disadvantage to the participant.

1.10 There will be no correspondence on results.

1.11 Prizes are not redeemable for cash or other goods.

1.12 Possible gaming tax is paid by the prize provider.

1.13 Employees of MASTERS HQ BV are excluded from participation.

1.14 Personal data obtained in the context of winning actions will only be used by MASTERS HQ BV for the action in question and will not be provided to third parties unless otherwise indicated.

1.15 Participants are automatically subscribed to the weekly newsletter. Unsubscribing is possible at any time.

1.16 In cases not provided for in these conditions, a decision will be made by MASTERS HQ BV .

1.17 MASTERS HQ BV acts with its actions in accordance with the Promotional Games of Chance Code of Conduct dated January 1, 2014.

These terms and conditions are governed by Dutch law.

Participants who do not meet the above conditions may be excluded from participation.

For questions and/or complaints, please contact the via: 020 - 85 11 450 or by e-mail at: info@mastershq.nl